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    Search for "training wheels" yielded 32 results

    • Managing Training Wheels Permissions
      Within Teamwork Desk, you can manage agent permissions for Training Wheels on an individual agent basis. Note: Training Wheels is available on the Premium plan and above.
    • Training Wheels Review Options
      Within Teamwork Desk, you will have three different review options when reviewing a ticket via Training Wheels. Note: Training Wheels is available on the Premium plan and above.
    • Reviewing Tickets with Training Wheels
      Within Teamwork Desk, you can review tickets submitted by agents enrolled in Training Wheels. Note: Training Wheels is available on the Premium plan and above.
    • Enabling Training Wheels for Your Site
      Within Teamwork Desk, you can use Training Wheels as a review system for ticket replies sent by your agents. Note: Training Wheels is available on the Premium plan and above.
    • Updating Your Training Wheels Notification Preferences
      ✔ Available on Premium and Enterprise subscriptions Within Teamwork Desk, you can adjust your notification preferences for tickets submitted through Training Wheels.
    • Disabling Training Wheels for Your Site
      Within Teamwork Desk, you can disable Training Wheels for your site at any time. Click your profile icon and select Settings from the dropdown menu.
    • Enabling Ticket Time Tracking
      Within Teamwork Desk, you can enable the time tracking feature to allow agents to log time on tickets.
    • Trialing Teamwork Desk Features
      Time Tracking To enable the Time Tacking feature for a 30-day trial, click your profile icon to the top right of the navigation bar and select Settings . In the Settings area, go to the Apps tab.
    • Teamwork Desk Time Tracking Settings
      Within Teamwork Desk, you can enable time tracking settings for time spent within tickets you receive.
    • Manage Site Settings
      Training Wheels Training Wheels is an onboarding and QA tool that helps customer-facing teams to consistently deliver high-quality, helpful support.
    • Tickets
      The area's left navigation panel lists your ticket view options (Starred Inboxes, My Tickets, Training Wheels, Custom Views, and individual inboxes you have access to).
    • User Permissions and Access
      ✔ View companies ✔ ✔ ✔ ✔ - Create & manage companies 4 ✔ ✔ ✔ ✔ - Add customers to companies 4 ✔ ✔ ✔ ✔ View agents ✔ ✔ ✔ ✔ - Invite & manage agents ✗ ✗ ✗ ✔ - View agent performance & activity ✗ ✗ ✗ ✔ Training
    • Home
      Depending on your site's settings, you may also see panels for Training Wheels and company happiness .
    • Working with the Agents Area
      In the pop-up menu, you can update: Agent type Administrator permission Training Wheels permissions Can review tickets - allow the agent to review tickets submitted for review by agents in training.
    • Edit an Agent's Profile
      Training Wheels Can review tickets In training Archive agent Reset password Hover over a field and click the pencil icon. Update the details. Click Save . For more information, see: Deleting an Agent
    • Create a New Ticket or Message
      . 📝 Agents enrolled in Training Wheels will not have the ticket held for review before being created. Send Message: Send a message to the customer.
    • Prevent Replies to Closed Tickets
      Time tracking Ticket activity does not update when: Time is logged on a ticket. Existing time logs on a ticket are logged to a Teamwork project.
    • Teamwork Desk Feature Comparison
      Management Email ticketing ✔ ✔ ✔ ✔ Merge tickets ✔ ✔ ✔ ✔ Split tickets ✔ ✔ ✔ ✔ Print tickets ✔ ✔ ✔ ✔ Add followers to a ticket ✔ ✔ ✔ ✔ Prevent replies to closed tickets ✔ ✔ ✔ ✔ Ticket export ✔ ✔ ✔ ✔ Time tracking
    • Adding Agents to Your Site
      . 📝 If Training Wheels is enabled for your site, you can then set whether each of the new agents should be enrolled in training and what percentage of their tickets should be reviewed.
    • Getting Started as an Administrator in Teamwork Desk
      The Summary tab gives you a big-picture breakdown of tickets assigned to you and the inboxes you have access to, as well as tickets in Training Wheels and your company's happiness (if enabled for your
    • Merge Tickets
      Tickets currently under review via Training Wheels cannot be merged until they have been reviewed. These tickets are still shown in the merge selection list but are grayed out.
    • The Overview Report
      Replies in review in Training Wheels are included. Replies that are updated are not included. Solved count Number of tickets marked as solved during the selected date range.
    • Navigate Teamwork Desk
      A secondary navigation panel on the Tickets view's left allows you to switch between your Starred Inboxes view, My Tickets, Custom Views, Training Wheels, and individual inboxes.
    • Getting Started as an Agent in Teamwork Desk
      An additional Training Wheels panel will be displayed if the feature is enabled on your site, and you are currently in training or have permission to review tickets.
    • Logging Time on Tickets
      Within Teamwork Desk, you can use the time tracking feature to log time on tickets. Note: You must first enable the time tracking tool in your Teamwork Desk site settings.