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Search for "inbox" yielded 114 results

  • Inbox Administrators
    In the settings area, select the Inboxes tab and click the relevant inbox to open the inbox profile view. While viewing the individual inbox, select the Inbox Permissions tab from the left panel.
  • Deleting an Inbox
    Within Teamwork Desk, you can delete an inbox via the inbox settings. Click your profile icon in Teamwork Desk's main navigation menu. Select Settings . Switch to the Inboxes subsection.
  • Editing an Inbox
    In the settings area, go to the Inboxes tab and select the inbox you want to update. Each individual inbox's settings are broken down into subsections.
  • Customizing Inbox Columns
    Within Teamwork Desk, you can customize which columns appear when viewing an inbox.
  • Setting up an Inbox
    In the Create Inbox modal, you will need to set a name and Teamwork Desk address for the inbox. Teamwork Desk Address - create a new email address for the inbox, powered by Teamwork Desk.
  • Editing an Agent's Inbox Access
    To edit an agent's inbox access, go to the People area at the top of your site and select the Agents subsection.
  • Editing an Inbox Email Signature
    Within Teamwork Desk, you can edit an email signature of an individual inbox. Note: Inbox settings can only be managed by site administrators and inbox administrators of the inbox.
  • Forwarding Alias Emails to One Inbox
    Note: To use an email alias, you will need forwarding set up on the inbox that you intend to use as an alias.
  • Moving a Ticket to Another Inbox
    Within Teamwork Desk, you can move tickets to another inbox at any time. While viewing an individual ticket, you will see a ticket options area in the sidebar to the right of the ticket.
  • Setting up External Forwarding to an Inbox
    Within Teamwork Desk, you can forward emails from your email account directly to your inbox.
  • Adding a Public Icon to an Inbox
    In the Settings area, go to the Inboxes subsection and select the inbox you wish to update. Once you have then chosen and selected your inbox, from the left pane select Edit Inbox .
  • Creating Ticket Templates
    Note: Each inbox can have different custom fields applied.
  • Inboxes Overview
    Sample inbox A sample inbox is automatically created for you when you first access your site.
  • Forwarding Emails to Teamwork Desk from Gmail
    Within Teamwork Desk, you can forward emails from your Gmail account directly into your Teamwork Desk inbox to consolidate all emails in one location.
  • Managing Ticket Templates
    For each existing template, you will see the template name, last updated by, created by, and associated inbox(es).
  • Using Spam Thresholds
    Within Teamwork Desk, you can use spam control settings to sort the spam folder by spam score, turn off spam detection on a per-inbox basis, and set the spam threshold per inbox.
  • Disabling Happiness Ratings
    Note: Disabling happiness ratings for one inbox will not disable it for other inboxes. Click your profile icon to the top right of the main navigation bar and select Settings .
  • Adding Custom Fields to Your Embeddable Contact Form
    If you have created any custom fields on these selected inboxes and set them as editable, they will appear when the customer chooses the inbox from the dropdown within the window.
  • Enabling Happiness Ratings
    In the settings area, go to the Inboxes tab and select the inbox you want to edit. Note: This feature can be enabled on an inbox-by-inbox basis. Enabling on one will not enable on all.
  • Changing the Ticket Editor Language
    Within Teamwork Desk, you can choose to change which language is used within the ticket reply editor for a specific inbox.
  • Creating and Enabling Auto Replies
    Note: Inbox settings can only be managed by site administrators and inbox administrators of the inbox.
  • Using Variables
    There are a number of places where variables can be used: Auto replies (subject and body) Canned responses Inbox signatures In the Send email action in triggers In the relevant supported section, you will
  • Home
    You can select which of these inboxes to include in your starred inboxes list via the star icon to the left of the inbox name.
  • Delete and Restore Tickets
    Who Admins and inbox admins can access the trash can. Admins can delete, view, and restore all tickets. Inbox admins can delete, view, restore tickets from inboxes they're an admin on.
  • Understanding User Permissions and Access
    Action Part-time agent Full-time agent Inbox admin Site admin Tickets Create tickets & replies ✔ ✔ ✔ ✔ - Edit tickets & replies * ✔ ✔ ✔ ✔ - Delete tickets & replies * ✔ ✔ ✔ ✔ - Restore deleted tickets