Note: This version of Teamwork Desk is no longer supported.
Check out our help docs for the new version of Teamwork Desk here.
Within Teamwork Desk, you can assign a priority level to an individual ticket to indicate the urgency of the issue.
In your inbox, click the ticket you want to update to open the individual ticket view.
When viewing the ticket, click the Ticket Options label to expand the property options. You can then use the Priority dropdown to choose from:
- No priority
You also have the option to grant permission in your customer portal settings to allow customers to view and edit the priority of their tickets.
When this is enabled, the customer will see the priority when viewing the ticket in their customer portal account, with a dropdown allowing them to choose a different option.
For more information, see: Setting Up Your Customer Portal