Within Teamwork Desk, you can create
new
inboxes to receive contacts from your
customers.
📝 Teamwork Desk has email sending limits in place for unverified domains. To increase your email sending limits, you must verify the inbox's domain.
Click your
profile icon in the top right of
the
navigation bar and select Settings from the
dropdown menu.
In the settings area, go to the Inboxes tab and select
the Add Inbox button
in the top right. If you have not
yet added any inboxes to your
site, you will also see
a Create your first
inbox button in the
middle of the page.
In the Create Inbox modal,
you will need to set a name and
Teamwork Desk address for the
inbox.
- Teamwork Desk Address - create
a new email address for the
inbox, powered by Teamwork
Desk.
- This allows you to provide
customers with your inbox
address without the need
to set up email forwarding
from an external email
client.
- Use the text field to set
a custom email prefix for
the address.
- The domain part of the
address will be in the
format @yoursitename.teamwork.com and cannot be
changed.
- Example Teamwork Desk
address: support@mycompany.teamwork.com
By default, the Desk address field
will populate with the inbox name you
add. This can be adjusted
independently.
Note: An agent and an
inbox
cannot have the same email
address.
Once you click Create, the next
step of the setup allows
you to grant existing
agents access to the
inbox. Click Save to finish
adding the inbox to your
site.
Forwarding from
external
addresses
When creating an
inbox, an additional
option at the bottom
of the modal allows
you to specify an
external email address
to use as a source
address for customer
contacts.
Once you click this option, an additional
field will be displayed where you can
enter an email address such as your
company's current support email.
Note: External
forwarding is currently only
supported from private email
domains. You cannot forward
emails
from @gmail.com,
@outlook.com,
@hotmail.com etc.
When using the external
address option, you will
be shown a prompt after
the agent selection step
to set up
email forwarding from the email address you
provided.
Using the copy icon to the right
of the inbox address field, you
can copy the address to your
clipboard before adding it to your
forwarding settings in your email
provider.
Managing inbox
addresses
Inboxes created using a Teamwork
Desk address will not have access
to the Email
Settings subsection
of the inbox settings.
To add an external forwarding
address to an existing inbox that
is using a Desk address, go to the Inboxes tab of your site
settings and select the relevant
inbox.
While viewing the inbox, go to
the Edit
Inbox subsection and
scroll to the Inbox
address field.
Hover over the existing Teamwork Desk
address and click the edit pencil. You can
then remove the current address and
replace it with your private email domain
address. Click Save to
update the inbox.
Note: An agent and an
inbox
cannot have the same email
address.
Once an external forwarding address is in
place, you will see an additional option
to Use inbox address.
When editing the inbox address
field, clicking the Use
inbox address option will
reset the inbox to its original
Teamwork Desk address.
For more information, see: Setting up
Email Forwarding