Within Teamwork Desk, triggers can be edited and deleted at any time.

Note: Triggers are available on Pro subscriptions and above.

Managing triggers at individual inbox level can be done by site administrators and inbox administrators of the inbox.

To access your triggers, click your profile icon in the top right of your site and select Settings from the dropdown menu.

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In the settings area, select the Inboxes tab from the submenu.

Click the inbox you want to create a trigger for to open the inbox details view.

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When viewing the inbox, select Triggers from the left sidebar.

In the Triggers area, you can access your automatic and manual triggers in separate subsections. 

Hover over the trigger to access the options. Click the pencil icon to edit the trigger or the trashcan icon to delete it.

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Editing a trigger

You can edit an existing trigger by selecting the pencil icon when you hover over the trigger.

When you select edit, you will be able to update:

  • General - update the trigger name, description, type, and active status.
  • Condition & actions - edit the trigger's existing conditions and actions.
  • Share - share the trigger with other inboxes.
  • Options - save, save and view tickets, or delete the trigger.

Note: On Enterprise plans you can set a fraction of an hour for any time based triggers, for example a 30 minute trigger would be entered as 0.5. Automatic triggers will run every 5 minutes.

Deleting a trigger

To delete an existing trigger, hover over it and select the trash can icon to the right.

Note: Inbox administrators cannot delete triggers that are shared with other inboxes where they are not an administrator.

You will be asked to confirm that you want to delete the trigger.

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For more information, see: Managing Triggers at Site Level