Within Teamwork Desk, triggers
can be edited and deleted at any
time.
Note: Triggers are available on Pro subscriptions and above.
Managing triggers at individual inbox level can be done by site administrators and inbox administrators of the inbox.
To access your triggers, click
your profile icon in the top right of your
site and select Settings from the dropdown menu.
In the settings area, select
the Inboxes tab from the
submenu.
Click the inbox you want to
create a trigger for to open the inbox
details view.
When viewing the inbox,
select Triggers from the
left sidebar.
In the Triggers area, you can
access your automatic and manual triggers
in separate subsections.
Hover over the trigger to access
the options. Click the pencil icon to edit
the trigger or the trashcan icon to delete
it.
Editing a trigger
You can edit an existing trigger
by selecting the pencil icon when you
hover over the trigger.
When you select edit, you will
be able to update:
- General - update the trigger
name, description, type, and active
status.
- Condition & actions - edit
the trigger's existing conditions and
actions.
- Share - share the trigger with
other inboxes.
- Options - save, save and
view tickets, or delete the
trigger.
Note: On Enterprise plans you can set a fraction of an hour for any time based triggers, for example a 30 minute trigger would be entered as 0.5. Automatic triggers will run every 5 minutes.
Deleting a trigger
To delete an existing trigger,
hover over it and select the trash can
icon to the right.
Note: Inbox administrators cannot delete triggers that are shared with other inboxes where they are not an administrator.
You will be asked to confirm
that you want to delete the trigger.
For more information, see: Managing Triggers at Site Level