Within Teamwork Desk, you can create new
tasks for your Teamwork account directly from
a ticket.
When viewing a ticket, select the
Tasks
tab, and click the Add Task button
to add the first task.
You can also press
t on your keyboard to open the add task modal, or click
the three dots at the top of the ticket and
select Add Task from the dropdown
menu. 
Adding a task
To add an existing task from your Teamwork
site, you can copy the task ID or URL into the
quick add field at the top. Alternatively, select a Teamwork project from the dropdown then choose a corresponding task list.
In the project and task list
dropdown fields, you can select from existing
projects and task lists from your linked
Teamwork site or create new ones.
Note: Only active and pinned
task lists will be accessible in the Task List dropdown. To create a task in an already
completed task list, you will need to first pin that list in
Teamwork.
Once you have a project and task list
selected, you can go to the Existing Tasks tab to view and attach active tasks in that
list to the ticket.
To create a new task, use the New Task tab. Here, you can add a task name, assign
the task to user(s) on the project, set task
dates and other task options such as tags, board columns, and task custom fields. Alternatively, use the Quick Add Tasks tab to add multiple new tasks tasks.
In the description tab of the task form, you also have some more options at the bottom of the description tab to include additional customer information with the task. Clicking one of the buttons will insert the corresponding information the end of the description.
- Add ticket ID - add the ticket URL as a clickable link in the task description.
- Customer details - Add the customer's name, email, company, job title, and cell phone to the bottom of the task description.
- Customer message - Include the customer's most recent reply in the task description.
- Custom fields - Include any custom fields associated with the ticket in the task description.
- Note: This option will only be displayed if at least one custom field is active for the chosen inbox.
Creating a subtask
When adding a new task to a ticket, you have
the option to select a parent task to associate with it.
Once you click the Select
parent task option to the
right of the task name field, the modal will
show a list of the existing tasks in the task
list. You can also use the search box to find
a particular task.
Click the task you want to set as the parent,
so it is highlighted, then press Select.
You can use the magnifying glass
to the right of each task to open a quick
view pane with the task details.
Once the parent task has been selected, you
will see it noted to the right of the task
name field.
The quick add tasks form
can also be accessed via the ticket details
pane to the right of the ticket.
For more information, see: Quickly Adding Tasks to a Ticket