Within Teamwork Desk, you will see the Desk
navigation bar running along the top of the
screen regardless of what page you are
on.
📝 This page relates to the Classic Desk navigation experience. Seeing something different? Check out our page about Teamwork Desk's navigation redesign which is currently being rolled out.
This is the area you will use to navigate the
various areas of Teamwork Desk.
Tickets -
A list of the tickets you have received to
your inbox or inboxes.
Help Docs -
All help articles you have created for your
customers.
Reports - The
reports section is designed to give you an
indication of the performance and volume of
your tickets.
Search -
Within this you can enter a term which will
search tickets, customers, companies and help
docs.
Quick
Add - Quickly add
tickets, customers, smart inboxes, and
companies from anywhere in your
site.
Chat -
Embedded Chat allows you to use Teamwork Chat
within all other Teamwork products as long as
you have Teamwork Chat enabled for your
account.
- After trialing Teamwork
Chat, you
can subscribe to a paid
Teamwork Chat
plan.
Notification Bell - You can easily keep up to date with your
tickets, notes, happiness ratings or your
team's activity, to mention a few, by using
the notification bell.
Product
Switcher - You can enable
other Teamwork products such as Teamwork or
Teamwork Chat using the product switcher, you
can quickly switch between these products by
choosing the icons from the dropdown
menu.
Profile Icon - By selecting your
profile icon to the far right you will have
access to the areas below.
- View Profile - View your profile and
edit details.
- My Tickets - Brings you to your My Tickets
section within the Tickets
area.
- Help & Support - A link to the
Teamwork Desk support pages.
- Webinar Signup - Sign up for a live
Teamwork Desk webinar with one of our
experts.
- What's New? - A list of recent updates
made to Teamwork Desk.
- Refer Teamwork - access your referral
program history.
- Settings -
Gives you access to all settings within
Teamwork Desk.
- Log Out - Log out of your Teamwork Desk
session.
For more information, see: Getting started