Managing your notifications in Teamwork.com

Where do notifications appear in Teamwork.com?

Channel	What it shows	Learn more
Notification bell	Updates on items across your projects, grouped by date. A badge shows how many are unread.	Using the Notification Bell
Inbox	A shorter list of the updates most relevant to you: items assigned to you, items you follow, and places you are mentioned. Available on paid subscriptions.	Using Your Personal Inbox
Email	Emails for items you are notified about, plus optional emails such as task completed, 'Added as a follower' and the daily Project Report.	Profile Preferences
Desktop alerts	Browser pop-ups for important notifications while Teamwork.com is open in a background tab.	Enabling Desktop Alerts
Mobile app	Push notifications and a notifications list in the Teamwork.com app.	Viewing Notifications in the Mobile App

What triggers a notification in Teamwork.com?

You are usually notified about an item when:

Someone selects you to be notified - when adding a task, message, comment, file or notebook, the person posting can choose who to notify.
You are assigned - to a task or milestone.
You are @mentioned - in a comment or message.
You follow the item - you can follow items yourself, or someone else can add you as a follower.

Note: Notifying someone by email on a message or notebook also adds them as a follower of that item.

How do I manage my own notifications in Teamwork.com?

Most personal notification settings are in your profile preferences. Click your profile icon in Teamwork.com's main navigation menu, select Edit my details, and go to the Preferences tab.

In the Notifications & emails section, you can turn the following on or off:

Enable desktop alerts for important notifications
Receive task/milestone completed emails
Receive 'Added as a follower' emails
Receive daily 'Project Report' email - with options for the time, weekends, and which tasks and events to include.
Receive status update emails
Only receive notifications from projects I'm a member of (admin only)- limits the notification bell badge to items you have been notified about.
Alert me when I forget to notify people when I comment

Note: These preferences apply across all of your projects.

How do I follow or unfollow an item?

Following an item is the easiest way to control notifications for a single task, message or notebook.

Tasks - hover over the task and hover over the eye icon. Choose to follow for all updates, only changes, or only comments, or mute notifications for that task.
Messages and notebooks - open the item and select Follow in the top right. Messages are all or nothing.

For more information, see: Adding Followers to Project Items

How do I pause all notifications?

To take a break from notifications, open the notification bell and click the bell icon at the top of the panel to mute. Click it again to unmute.

Note: Muting the bell also stops your push and email notifications. If you have stopped receiving emails, check that your bell is not muted.

How can I reduce the number of notifications I get?

Turn off emails you do not need in your profile preferences, such as task completed or status update emails.
Turn on Only receive notifications from projects I'm a member of so the bell only counts updates meant for you. (Admin only preference)
Unfollow, or follow only comments on, tasks you no longer need to track closely.
Use your inbox filters, such as Assigned to me or I've been mentioned, to focus on what needs your action.
Use the filters in your bell to filter down your notifications

How do project administrators set notification defaults?

Project administrators can set the default notify options for a project. Open the project's Settings tab and go to the Notifications subsection. From here you can choose who is selected to be notified by default for new items, comments, private items, and items created by email.

Project Settings Notifications subsection

Note: These are only defaults. The person posting can still change who is notified.

You can also turn off email notifications for a specific person on a project. Go to the project's People tab and click the envelope icon beside their email address. A red envelope means their emails are disabled for that project.

For more information, see: Project Notification Settings and Manage Project Email Notifications

How do site administrators customize notification emails?

Site administrators in the owner company can customize outbound notification emails in the Email subsection of the site settings:

What should I do if notifications are missing or delayed?

If notifications are missing or delayed, first check that your notification bell is not muted, then see:

Resolve Email Notification Issues - for emails that are not arriving.
Notifications Are Not Showing for My Site - for bell notifications blocked by a network or firewall.
Resolving Notification Delays on an Android Device

Can I use my site logo in notification emails?

Within Teamwork.com, you can use your own site logo in your outbound email notifications.

Note: Using your own site logo in your outbound Teamwork.com email is available on paid subscriptions.

Click your profile icon in the top right corner of your site and select Settings from the pop-out menu.

In the settings area, go to the Email subsection where you will see an option to Use Logo in Notifications.

You can choose to toggle this on to show your own site logo on any email sent from your site.

If you choose to toggle this off, Teamwork.com branding will be used instead.

Note: Enabling this feature only controls which logo is used. You cannot alter the teamwork.com address used to send the notifications.

Frequently asked questions

Why have I stopped receiving email notifications?

Check that your notification bell isn't muted. Muting the bell also stops your push and email notifications.

Do my notification preferences apply to every project?

Yes. The preferences in your profile apply across all of your projects. To change notifications for one item, follow or unfollow it instead.

Can I stop notifications for a single task?

Yes. Hover over the task, hover over the eye icon and choose to follow only changes, only comments, or mute notifications for that task.

Knowledge Base