Quick answer: If you're not receiving Teamwork.com email notifications, first check that your notification bell isn't muted. Then check spam filters and junk folders, and add @teamwork.com and @eu.teamwork.com to your safe senders list. Teamwork.com sends all email through SendGrid (smtp.sendgrid.net).
Within Teamwork.com, you can follow a series of steps to troubleshoot email notification issues.

📝 If a user has notifications muted via the notification bell, this will also prevent them from receiving push or email notifications.

All Teamwork.com emails are sent using Sendgrid.com SMTP servers (smtp.sendgrid.net).

How do I troubleshoot email notification issues?

If you or some of your users are not receiving email notifications, try the following:
  1. Check that a server-side spam filter is not blocking the email.
  2. Check your email client to see if the emails were flagged as junk or spam.

If you find that a spam filter is blocking mail from Teamwork.com, add Teamwork.com domains to your email account's safe senders list:
  • @teamwork.com
  • @eu.teamwork.com

One way of testing the deliverability of emails from Teamwork.com is to change your email address to a Gmail address, then send a notification to yourself. If the email notification arrives, change back to your original email address and contact your email provider to ensure a server-side spam filter is not blocking the emails.

What should I check in my Teamwork.com account?

🔑 Site admins in the owner company can access and review email settings.

  1. Click your profile icon in the top right corner of your site.
  2. Select Settings.
  3. Switch to the Email tab.



  4. Scroll to the Failed Log section.
  5. Click View Logs.


     
  6. Send an email to support@teamwork.com detailing any affected email addresses listed in the log that need to be unblocked.


How does Teamwork.com deliver email?

Teamwork.com has the following in place to help with email delivery:
  • Dedicated IP Address for mail being sent: (198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81)
  • PTR Records mapping: 198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81 to o2.mail.teamwork.com, o3.mail.teamwork.com, o6.mail.teamwork.com and o7.mail.teamwork.com
  • All mail is DKIM signed for mail via DNS entries on teamwork.com.
  • SPF records for mail via DNS entries on teamwork.com.
  • All mail is sent with addresses from teamwork.com.
  • All reply-to addresses are from teamwork.com.
     

Frequently asked questions

Can a muted notification bell stop emails?

Yes. Muting notifications via the bell also stops push and email notifications.

Which domains should I add to my safe senders list?

@teamwork.com and @eu.teamwork.com.

How can I test whether emails are being delivered?

Change your email address to a Gmail address and send yourself a notification. If it arrives, change back and contact your email administrator.

For more information, see: Project Notification Settings