Within Teamwork, you can follow a series of steps to troubleshoot email notification issues.
Note: If a user has notifications muted via the notification bell, this will also prevent them from receiving push or email notifications.
If you or some of your users are not receiving these email notifications you can try the following:
- Check that a server-side spam filter is not blocking the email
- Check your email client to see if the emails were flagged as junk or spam
If you find that a spam filter is blocking mail from Teamwork you may want to mark teamwork.com as a safe sender of email:
- Add teamwork.com as a safe sender.
- All Teamwork emails are sent using Sendgrid.com SMTP servers (smtp.sendgrid.net).
We have the following in place to help with email delivery:
- Dedicated IP Address for mail being sent: (198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81)
- PTR Records mapping 198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81 to o2.mail.teamwork.com, o3.mail.teamwork.com, o6.mail.teamwork.com and o7.mail.teamwork.com
- All mail is DKIM Signed for mail via DNS entries on teamwork.com
- SPF records for mail via DNS entries on teamwork.com
- All mail is sent with addresses from teamwork.com
- All reply-to addresses to teamwork.com
One way of testing the deliverability of emails from Teamwork is to change your email address to a Gmail email address then send a notification to yourself. If the email notification arrives, change back to your original email address and contact your email provider to ensure a server-side spam filter is not blocking the emails.
Review within your Teamwork account
Click on your profile icon in the bottom left corner of your site, and select Settings from the p-op-out menu.
Click on your profile icon in the bottom left corner of your site, and select Settings from the p-op-out menu.
In the settings area, go to the Email tab where you will see an option to view failed logs at the bottom of the page.
If there are mails within the failed log, please email us through support@teamwork.com detailing the email address that have issues and we will remove them from the listing.
Note: Only site administrators in the owner company have access to the site settings.
For more information, see: Project Notification Settings