Note: This version of Teamwork Desk is no longer supported. 
Check out our help docs for the new version of Teamwork Desk here.

Within Teamwork Desk, you have three options to choose from when sending a message.

These can be accessed by choosing the dropdown arrow to the right of Send Message.


  • Send and back to folder: Sends the message, and brings you back to the related inbox.
  • Send and stay on page: Sends the message, and remains on the ticket page.
  • Send and next active: Sends the message, and automatically opens the next active ticket.
For more information see: Assigning a ticket to another agent