Within Teamwork Desk, you can edit a user's profile details if you have the necessary permissions to do so.

To edit a users profile, click on your profile icon to the top right of the navigation bar and select Settings.


Near the top of the page select the Users area of settings.


Your list of agents/users will appear, select the agent of which you would like to edit and select Profile from the left pane.



Within the profile settings, you will have the option to add/edit:

  • First Name
  • Last Name
  • Email Address (and the ability to add alternative emails)
  • Is the user a part time agent?
  • Job Title
  • Office Phone
  • Cell Phone
  • Home Phone
  • Time Zone
  • Profile Image
  • Time Format
  • Send Web Notifications
  • Text Editor (HTML or Markdown)
It is also possible to reset the user's password or to delete the user from Teamwork Desk.

For more information, see: Deleting an agent