Within Teamwork Desk you may need to forward emails from your personal email directly to your Desk inbox.

When you first create an inbox, a pop up will show allowing you to set up auto-forwarding to Desk:

Click 'Copy' to copy the inbox forwarding address:

  • e.g. inboxname.123456.abcdefghij@teamworkdesk.com
  • In your email client, go to the forwarding settings and paste the inbox address from Desk to complete the setup.
    • For Gmail, a test email will be sent to your Desk inbox with a confirmation code before you can confirm the setup.

To set up forwarding for an existing inbox, you can access the forwarding email address within your Desk site settings.

Click on the your profile icon to the top right of the navigation bar and select 'Settings':


In the settings area, go to the 'Inboxes' tab and select the inbox you wish to forward to:


Choose 'Email Settings' in the left pane:


Scroll up to locate the forwarding email address:


Forwarding from specific email clients

For more information, see: Setting up email forwarding in cPanel