Within Teamwork Desk, you can customize the action to be taken when sending replies or creating new tickets.

Replying to a ticket

When replying to an existing ticket, click the arrow on the Send Message button's right below the ticket editor.

  • Send and back to folder: Sends the message and brings you back to the associated inbox.
  • Send and stay on page: Sends the message and remains on the current ticket.
  • Send and next active: Sends the message and automatically opens the next active ticket in the inbox.
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Creating a ticket or message

When creating a new ticket, you can customize the action that should be taken once you press send or create by clicking the arrow on the button's right.

  • Send and view ticket: Go to the ticket you have just created.
  • Send and create another: Create the ticket but stay on the new ticket form to create another.
    • The ticket properties selected for the previous ticket are retained when the form reloads.
      📝Ticket properties are not remembered when adding tickets via the quick add menu.
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💡 The undo send feature (available on Pro subscriptions and above) gives agents an option to cancel a reply, forward, or ticket creation after sending.

For more information, see: Recalling Ticket Replies with Undo Send