Within Teamwork Desk, you can customize the
action to be taken when sending replies or
creating new tickets.
Replying to a
ticket
When replying to an existing
ticket, click the
arrow on the Send
Message button's right below
the ticket
editor.
Options:
- Send and back to
folder: Sends the
message and brings you back to the
associated inbox.
- Send and stay on page: Sends
the message
and remains on the current
ticket.
- Send and next active: Sends the
message
and automatically opens the next
active
ticket in the inbox.
Creating a
ticket or
message
When creating a new ticket, you
can
customize the action that should be taken
once
you press send or create by clicking the
arrow on the button's
right.
Options:
- Send and view ticket: Go
to the
ticket you have just created.
- Send and create another: Create
the
ticket but stay on the new ticket form
to create another.
- The ticket properties selected for the previous ticket are retained when the form reloads.📝Ticket properties are not remembered when adding tickets via the quick add menu.
💡 The undo
send feature
(available on Pro subscriptions and above)
gives agents an option to cancel a reply,
forward, or ticket creation after
sending.
For more information, see: Recalling
Ticket Replies
with Undo Send