One of your customers sent you some amazing feedback and you can't wait to share it with the team. The only problem is that you are so good at your job that the related ticket has long since been marked as closed and you have moved on. Do not fret! As long as you remember a little bit of what the ticket was about, our servers will dig it up for you. Welcome to Desk search.
Here are a few tips to help you hone in quickly on just the right tickets:
- Searching by ticket numbers is straight forward- just enter "#" followed by the ID in the search field and if you have an active ticket matching that ID then you should see that ticket right at the top of the results. Example: #142525 will find ticket 142525 (as long as you have access to it)
- Finding tickets by inbox, assigned to specific agents, by tags or statuses is available by selecting the options on the right hand side of the search screen. Using combinations of options, finding just what you are looking for is just a few clicks away.
We have spent quite a bit of time working on making search fast and effective. Let us know if there is any way that we can make your search experience better.