Within Teamwork Desk, you can enable an option to allow push notifications on your mobile device.
To enable this, click your profile icon to the top right of your site and select View Profile.
In the profile area, select Profile from the left pane.
You will now have an option to enable push notifications.
Note: The option to enable push notifications will only show after you have signed into the desk mobile app with the same login information. You may need to refresh desk after this for the option to show.
When you enable push notifications on your mobile device, your email notifications will automatically be mirrored. You can update your push notification or email preferences from your account settings.
To do this, select Notifications from the left pane.
You will now see a list of notification options. If you have push notifications enabled then each notification choice will have a two options.
- Push notifications
- Email notifications
Note: You can enable a mobile push notification and disable an email one or vice versa and neither will interfere with the other.
You will then have to ensure that notifications for desk are enabled and allowed on your mobile device.
When you first open the app it should prompt you to allow these however this can be done at any time by navigating to your device Settings > Notifications > Desk and allow notifications.
For more information, see: Updating notification settings