Within Teamwork Desk, you can forward emails from your Gmail account directly into your Teamwork Desk inbox to consolidate all emails in one location.
To set up forwarding within Gmail, you will first need to copy your inbox address from Teamwork Desk.
Click your profile icon to the right of the navigation bar and choose Settings from the dropdown.
In the Settings area, go to the Inboxes subsection and select the relevant inbox.
While viewing the inbox, click Email Settings from the left pane.
Under Incoming Email at the top of the email settings, click Copy to the right of the incoming email address. You can also access the email forwarding address when first creating a new inbox.
Once you have copied the address, navigate to your Gmail inbox. Choose the settings cog to the right of the inbox view and select Settings from the dropdown menu.
In the settings area, go to the Forwarding and POP/IMAP tab and click the Add a forwarding address option.
In the pop-up modal in Gmail, paste your copied inbox address and click Next.
An additional browser window will open requiring you to click Proceed.
A confirmation code will be sent in an email from Gmail to your inbox in Teamwork Desk.
Copy and paste this into the confirmation code from the email in Teamwork Desk. In your Gmail forwarding settings you can then paste the code and click Verify to complete the setup.
More information on setting up Gmail forwarding can be found here. You will need to follow the first article to add and confirm the forwarding before creating a filter.
Note: If you use a domain alias in Gmail, you will need to set up a forwarding rule for Emails to each alias.
For more information, see: Adding DNS Records to Verify Your Domain