Within Teamwork Desk, you can adjust your notification preferences for tickets submitted through Training Wheels.

Note: The Training Wheels feature is available on Premium subscription plans and above.

Click your profile icon in the top right of your site and select View Profile from the dropdown menu.

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In your profile area, go to the Notifications tab. Depending on your inbox preference, you can set the same notifications for all inboxes or customize per inbox. Each notification type can be enabled for email, mobile, or both.

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Scroll through the list of notification options to the subsection Training Wheels should notify me when.

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The Training Wheels notifications include alerts for:

  • Tickets submitted for review by agents while you are a reviewer/admin.
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  • Notifications when you are an agent whose tickets are being reviewed.
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Note: Site administrators cannot be enrolled in Training Wheels and can always review tickets.

For more information, see: Updating Your Notification Settings