✔ Available on Premium and Enterprise subscriptions
Within Teamwork Desk, you can adjust your notification preferences for tickets submitted through Training Wheels.
📝 This page references Teamwork Desk's new UI which is currently in early release for all accounts.
Click your profile icon in Teamwork Desk's main navigation menu and select View profile.
In your profile area, go to the Notifications tab.
- Depending on your inbox preference, you
can set the same notifications for all
inboxes or customize per inbox.
- Each notification type can be enabled for
email, mobile, or both.
Scroll through the list of notification options to the Training Wheels should notify me when subsection.
The Training Wheels notifications include alerts for:
- Tickets submitted for review by agents
while you are a reviewer/admin.
- Notifications when you are an agent whose
tickets are being reviewed.
📝 Site administrators cannot be enrolled in Training Wheels and can always review tickets.
For more information, see: Updating Your Notification Settings