Within Teamwork Desk, you can view all of
your assigned tickets in a personal combined
inbox view.
- Click Tickets in Teamwork
Desk's main navigation menu.
- Select My Tickets from the
left navigation panel.
- Alternatively,
click your profile icon, then select My
tickets.
The My Tickets view contains all of your
assigned tickets across all inboxes you have
access to.
![Image Placeholder](/desk/file/14315923/Screenshot 2024-10-03 at 11.24.07.png)
Tickets are grouped based on their status —
use the horizontal navigation tabs to move
between statuses (ex. New, Solved, custom
statuses).
- Tabs are displayed only for statuses currently applied to your assigned tickets.
Sort columns
Click a column heading (ex. customer, subject, updated date) to sort the list based on that property. Click the heading agin to switch between ascending and descending order.
Manage columns
- Click the plus icon (
) on the header row's right.
- Show and hide columns:
- Check the box on the left of each column you want to display.
- Uncheck the box on the left of each column you want to hide.
- Reorder columns:
- Click Edit at the top of the pop-up.
- Click and drag a column heading to a new position in the list.
- Click Done.
Customize status navigation
- Click the settings cog (
) in the view's top right.
- Scroll to the relevant status in the dropdown.
- Click and hold the set of dots on the status' left, then drag it to a new position in the list.
- Additional options:
- Show only statuses with tickets: Hide any status tabs that do not currently have any of your assigned tickets.
- Default view: Switch to the site's default status ordering.
For more information, see: Custom Views