Within Teamwork Desk, you can integrate your
account with Chatify to push
live chats to tickets.
Locating your Teamwork Desk API
key
You will first need to locate your Teamwork
Desk API key. Click your profile icon in the
top right of your site and select View
Profile from the dropdown menu.
While viewing your profile, select the API
Keys tab. If you do not have any existing API keys, you
can create a new one by clicking Create an API Key and choosing VI
API Key.
Note: Teamwork Desk V2
API keys are not supported by this
integration, so you will need to generate a V1
key.
Once you have an API key created,
click the copy icon to the right of the key to
copy it to your clipboard.
Setting up the integration in
Chatify
Click your profile icon in your Chatify
account and select
the Admin option in the
bottom left.
In the admin center, go to the
Community section and select
the Integrations tab. Click
the Add button to the right
of the Teamwork Desk option.
Paste your copied Teamwork Desk API
key into the API key field.
You will also need to add the subdomain
of your Teamwork site URL into the
subdomain field. You can locate this in
your browser address bar when viewing your
site.
Note: Teamwork
Desk site URLs using custom domains
are not supported by this
integration.
When you
click Next, you can select
a default agent and inbox from your
Teamwork Desk site. You can also
select which agents to add to Chatify
and specify whether new agents and
customers should be automatically
added in future.
Using the integration
Once the integration is set up, you
will see a Push to Teamwork
Desk option near the bottom right
of each live chat conversation.
When you click this option, you will
be able to select an agent and inbox in your
Teamwork Desk site.
Click Push to create a ticket
including a transcript of the live chat.
For more information, see: Chatify documentation - Teamwork Desk Integration