What
Cancel your Teamwork.com subscription or delete your account.
Who
Site admins (in the owner company) can purchase and manage subscriptions.
What
Cancel your Teamwork.com subscription or delete your account.
Who
Site admins (in the owner company) can purchase and manage subscriptions.


Before you start

If your current subscription no longer meets your needs, you have a few options:
  • Cancel your subscription and downgrade to the Free Forever plan — your account and subscription remain active until the end of your current billing cycle. Your account then automatically switches to Teamwork.com's Free Forever plan, preserving your data and applying Free Forever's plan limits.
  • Delete your account — stop your Teamwork.com subscription and account access immediately. Once completed, you and your site's users will no longer have access to your Teamwork.com site.
💡 Looking for a less drastic change? Why not switch to a different plan and continue to use many of Teamwork.com's key features?
📧 If you would like to discuss your options or have any questions, our Sales team (sales@teamwork.com) can help.

Cancel your Teamwork.com subscription

✔ Teamwork.com's Free Forever plan has limits. These accounts can have up to five standard users and five active projects.

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Scroll to the Cancel Subscription section.
  4. Click Cancel my subscription. 
  5. Proceed through the cancellation flow and fill out the off-boarding survey.
  6. Click Cancel Plan to complete the process.

Your account and subscription remain active until the end of your current billing cycle. Your account then automatically switches to Teamwork.com's Free Forever plan.

Your site's data is preserved and Free Forever's plan limits are applied as follows:
  • Users: If you have more than five active standard users at the time of cancelling, the site owner and four most recently active (logged-in) users remain as standard users. All other users are automatically downgraded to collaborators.
    💡 Want to fill the active seats with specific people? Manually downgrade the other users to collaborators from the site's People section before switching to the Free Forever plan.
  • Projects: The five most recently updated projects remain active. All other projects are automatically archived.
    📝 Archived projects are read-only. They (and their project items such as tasks and milestones) cannot be edited.
    💡 To update an archived project, you'll first need to archive one of the five currently active projects, then reactivate the archived project you're wanting to update.
  • Other limitations: Other features and functionality will be limited in accordance with what's available on the Free Forever plan.



Delete your Teamwork.com account

Deleting a Teamwork.com site permanently deletes all of the site's data and removes all account access.

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Scroll to the Delete Account section.
  4. Click Delete account.
  5. Select I still want to delete.
  6. Click I still want to delete.
  7. Click Cancel Plan.
 
Your subscription is cancelled and your Teamwork.com site is deleted along with its data. This is not reversible.

⚠️ Paying via PayPal? This is important — solely cancelling a subscription in Teamwork.com does not prevent PayPal continuing to charge. If you're paying via PayPal, you must also cancel your subscription within PayPal.