What
Upgrade (or downgrade) your Teamwork.com subscription paid seat count and plan, manage your billing frequency and add-ons, or view your invoice history.
Why
  • Reflect your team's current make up by adjusting your paid seat count when necessary.
  • Enhance your team's experience with the advanced features of add-ons. 
Who
  • Site admins (in the owner company) can create and manage subscriptions.
When
  • You're ready to bring additional people into Teamwork.com.
  • You want to reap the benefits of Teamwork.com's add-ons.
  • You need to review your historical invoices.
What
Upgrade (or downgrade) your Teamwork.com subscription paid seat count and plan, manage your billing frequency and add-ons, or view your invoice history.
Why
  • Reflect your team's current make up by adjusting your paid seat count when necessary.
  • Enhance your team's experience with the advanced features of add-ons. 
Who
  • Site admins (in the owner company) can create and manage subscriptions.
When
  • You're ready to bring additional people into Teamwork.com.
  • You want to reap the benefits of Teamwork.com's add-ons.
  • You need to review your historical invoices.

Before you start

When you make adjustments to your existing subscription:
  • At checkout, you are charged (or credited) a prorated amount, for the remainder of the current billing period, for any additions (or reductions) made (paid seats, add-ons, plan changes).
    • Your new subscription total is also listed. That will be your new renewal amount going forward.
  • Your Teamwork.com site is updated immediately with the selected paid seat count, subscription plan, and corresponding feature set.

📝 Subscription cancellations take effect at the end of your current billing cycle.
💡Are you a non-profit or educational institution? Reach out to our Customer Care team (support@teamwork.com) for more pricing information.

Upgrade (or downgrade) plan type

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Click Manage Subscription in the Your Teamwork Subscription panel.
  4. Click Select under an alternative plan to switch. The plan you're currently subscribed to is labelled Current plan.
  5. Review your subscription's other details. Don't worry, these are all covered in detail in further sections on this page.
    1. Payment plan (billing frequency) Hint: there are cost savings here with annual billing.
    2. Paid seats
    3. Add-ons
  6. Click Continue.
  7. Review your card information, contact details, and billing address if necessary.
  8. Check the I have a tax number (VAT no) box under the order summary (if applicable). What’s VAT? It’s a type of tax. The United States doesn't have it, so it might not sound familiar.
  9. Click Continue.
  10. Review your order summary.
  11. Check the Terms of Service and Privacy Policy box. After you’ve read it…obviously.
  12. Click Purchase Subscription.


Increase (or decrease) paid seats

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Click Manage  Subscription in the Your Teamwork Subscription panel.
  4. Select Current plan under the plan you're currently subscribed to. 
  5. Enter the total number of paid seats (standard users) you should have in the Seats field. The number of standard user seats currently active on your site is auto-populated.
    1. Ex: Adding seats. If you currently have 10 paid seats and need to add 10 more — update the seat count to 20.
    2. Ex: Removing seats. If you currently have 15 paid seats and want to remove 3 — update the seat count to 12.
      📝 If you update your account to have less paid seats than are currently being used on your site, some users will be automatically downgraded to collaborators at checkout.
  6. Review your subscription's other details. Don't worry, these are all covered in detail in other sections on this page.
    1. Plan type
    2. Payment plan (billing frequency) Hint: there are cost savings here with annual billing.
    3. Add-ons
  7. Click Continue.
  8. Review your card information, contact details, and billing address if necessary.
  9. Check the I have a tax number (VAT no) box under the order summary (if applicable). What’s VAT? It’s a type of tax. The United States doesn't have it, so it might not sound familiar.
  10. Click Continue.
  11. Review your order summary.
  12. Check the Terms of Service and Privacy Policy box. After you’ve read it…obviously.
  13. Click Purchase Subscription.

Add (or remove) add-ons

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Click Manage Subscription in the Your Teamwork Subscription panel.
  4. Select Current plan under the plan you're currently subscribed to. 
  5. Manage the add-ons included in your subscription: Click the toggle beside an add-on to include (or exclude) it for your subscription.
    1. Chat Video
    2. Advanced Security
    3. 📝 Add-on prices are calculated based on the number of paid seats on your main Teamwork.com subscription.
  6. Review your subscription's other details. Don't worry, these are all covered in detail in other sections on this page.
    1. Plan type
    2. Payment plan (billing frequency) Hint: there are cost savings here with annual billing.
    3. Paid seats
  7. Click Continue.
  8. Review your card information, contact details, and billing address if necessary.
  9. Check the I have a tax number (VAT no) box under the order summary (if applicable). What’s VAT? It’s a type of tax. The United States doesn't have it, so it might not sound familiar.
  10. Click Continue.
  11. Review your order summary.
  12. Check the Terms of Service and Privacy Policy box. After you’ve read it…obviously.
  13. Click Purchase Subscription.

Change billing frequency

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Click Manage Subscription in the Your Teamwork Subscription panel.
  4. Select Current plan under the plan you're currently subscribed to.
  5. Choose a Payment Plan (billing frequency):
    1. Billed annually Hint: there are cost savings here.
    2. Billed monthly
  6. Review your subscription's other details. Don't worry, these are all covered in detail in other sections on this page.
    1. Payment plan (billing frequency) Hint: there are cost savings here with annual billing.
    2. Paid seats
    3. Add-ons
  7. Click Continue.
  8. Review your card information, contact details, and billing address if necessary.
  9. Check the I have a tax number (VAT no) box under the order summary (if applicable). What’s VAT? It’s a type of tax. The United States doesn't have it, so it might not sound familiar.
  10. Click Continue.
  11. Review your order summary.
  12. Check the Terms of Service and Privacy Policy box. After you’ve read it…obviously.
  13. Click Purchase Subscription.


View and export your invoices

View past invoices from Subscription settings.

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Scroll to the Invoices section. Past invoices for the account are listed here and include: the invoice issue date, invoice number, subtotal, tax, and total.
    📝 Subscriptions paid via PayPal do not generate invoices within Teamwork.com. They can be viewed within PayPal.
  4. Click the ... (ellipsis) on an invoice row's right.
  5. Select Export to PDF.
The selected invoice is downloaded to your "Downloads" folder as a PDF.


PayPal restrictions

If you pay via PayPal, you can increase your total subscription cost by a maximum of 20%. The 20% increase restriction is imposed by PayPal, not Teamwork.com and Teamwork.com cannot override this limit.

📧 Having trouble or have questions? Our Customer Care team (support@teamwork.com) can help.