Within Teamwork Desk, you can can view any tasks added to a ticket within the ticket's Tasks tab.
Here, you will see a list of any tasks already attached to the ticket, grouped by project task list.
Like in Teamwork, each task will have an icon to the left of its name indicating its status.
- Active tasks
- Completed tasks
- Dependent tasks
- Parent tasks
If the task has a priority set, you will see the priority icon to the right of the task name.
If the task has a progress percentage set, you will see it displayed to the right of the task name.
Clicking a task name will open a quick view with a preview of the task in Teamwork. From the task preview panel, you can open the task in Teamwork by clicking the Open Task function in the top right corner.
You can also hover over the task to access the edit pencil and quick add properties. At the bottom, you can add comments to the task.
When you hover over a task in the list, you will see some additional options to the right of the task name.
Open link in new window - this will open the task in a new tab.
Unlink task from ticket - this will remove the task from the ticket.
Delete task - this will delete the task entirely, from the ticket and from its project.
When you hover over a completed task on the ticket, an additional modal will be displayed, showing:
- Created by - who originally created the task, including creation timestamp
- Completed by - who completed the task, including completion timestamp
When looking at the list of tickets in a particular inbox, any ticket with an active task attached will have a red check mark beside the subject.
Once a task has been completed, the associated ticket will have a green check mark beside the subject and the ticket status will automatically be set back to Active.
If a task is attached to a ticket, but you do not have permission to view that task, you won't be able to view the task details in the ticket.
For more information, see: Adding a Task to a Ticket