Within Teamwork Desk, you can choose to enable Gravatar avatars for your customer icons.
Gravatar is a profile image that follows users from site to site appearing beside their names.
Note: If a customer contacts you and they are using Gravatar, their Gravatar icon will show. Otherwise, a default Teamwork Desk icon will show.
To enable Gravatar, click profile image to the right of the main navigation bar and select Settings from the dropdown menu.
![Image Placeholder](/desk/file/9996869/image.png)
In the Settings area, go to the General tab and select Site Settings from the left pane.
![Image Placeholder](/desk/file/9303082/Screenshot 2019-07-22 at 10.16.06.png)
![Image Placeholder](/desk/file/9623965/Screenshot 2019-11-06 at 09.32.05.png)
Under General Settings, you can choose the Gravatar option as your default customer avatar.
![Image Placeholder](/desk/file/9329105/Screen Recording 2019-07-31 at 12.10.56.29 PM.gif)
Note: In order for a customer's Gravatar image to show, they will have to have signed up to Teamwork Desk using the same email they used with Gravatar.
For more information, see: Managing Site Settings