Search for "training wheels" yielded 34 results
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Logging Time on Tickets
Within Teamwork Desk, you can use the time tracking feature to log time on tickets. Note: You must first enable the time tracking tool in your Teamwork Desk site settings. -
Ticket Options Sidebar
Time tracking : Log time on the ticket and view previously logged time. If your site is connected to an active Teamwork.com site, you can also log time to projects. -
Scheduled Tickets Overview
Agents in training cannot schedule replies or new tickets. Options to edit or cancel pending scheduled replies are only available to the creator of the scheduled reply and site administrators. -
Create an Individual Inbox
Ticket templates ✔ Auto replies ✔ Canned responses ✔ Email signatures ✔ Time tracking ✔ Notifications ✔ Turned off by default. Happiness ratings ✔ Available on Premium and Enterprise subscriptions. -
Export a Custom Tickets List
Who All agents When You want to monitor customer interactions for training purposes. -
Integrating with Teamwork.com
When Use these integration options when customer support work in Desk needs to connect to projects, tasks, or time tracking in Teamwork.com. -
Purchase a Teamwork Desk Subscription
Review your plan options: Click Current Plan on the plan you're currently trialing. Click Select on an alternative plan. -
Filter Teamwork Desk Reports
Drill down to the data most important to you (ex. specific inboxes, team members, or time tracking). Explore Help Docs insights and how well articles in your knowledge base are performing. -
SLA Policies
Managers tracking response KPIs and optimizing workflow and visibility. Businesses offering tiered or VIP support (ex. standard vs. premium) or operating under SLA-bound agreements.
