Within Teamwork, you can adjust your subscription and total paid user count at any time.
Click your profile icon in the bottom left corner of your site and select Subscription from the menu.
Note: Only site administrators in the owner company have access to this area.
The subscription page will show a breakdown of your current plan and the number of existing users for your subscription. Click the Update Subscription button below your plan summary.
You will be brought to the checkout page where you can see your plan options and switch between monthly and annual billing.
Click the Current Plan button on your existing plan to proceed to only changing your team size selection and payment. You also have the option of changing plans at this point, and your invoice total will reflect the change.
At the top of the next page, you can use the users field on the left to set the number of users you want to be included in your subscription. You can also adjust the plan type and billing cycle here.
You will need to enter your total team size (both existing and additional users), not just the new users. For example, if you have 10 users and are looking to add 10 more, you will need to set your team size as 20. Likewise, if you have 15 users and are looking to remove 3, you will need to set your team size to 12.
Click Continue to proceed to payment.
On the payment details page, you can add your card information, contact details, and billing address. On the right-hand side, you will see a summary of your order as well as options for adding a tax number (if applicable) and selecting a reference for the invoices.
Note: The order summary will detail your new overall subscription total going forward. You can see the total amount due during the checkout process for the changes being made your subscription in the final confirmation step. You will only be charged for the additional users you are adding.
At the bottom of the page, you can enter in your billing information.
Click Continue to review and confirm your order. You will be brought to an order confirmation page that displays a summary breakdown of your order on the left.
This summary includes your new subscription total going forward as well as the amount due now which covers the changes currently being made to your subscription. This is the prorated amount that will be charged immediately to cover the remainder of your current billing cycle.
To the right of the order summary, you can:
- Allow non-administrator users to add new paid users to this subscription (optional).
- If you decide in future to enable/disable this setting, you will need to navigate through the checkout process again, only changing that individual setting.
- As long as no other changes are made to your subscription settings (plan, billing cycle, user count) no charges will be made when you update the setting.
- Enter a discount code (if applicable).
Click Purchase Subscription to complete the payment.
Note: You can make changes to your subscription at any time. Your site will update immediately to reflect the changes. When adding or removing users from your subscription, payment adjustments to your subscription will be invoiced/credited immediately.
For more information, see: Upgrading Your Teamwork Subscription Plan