Within Teamwork, you can make changes to your subscription at any time in your billing cycle.

Payment adjustments relating to changes made to your subscription will be invoiced immediately.

Each invoice will detail line items for each change made to the subscription for that transaction. Items reflected in an invoice include:

  • Users added / removed
  • Add-ons added / removed (Chat Video, Advanced Security, Spaces)
  • Plan type upgraded / downgraded
  • Billing cycle (switching between monthly and annual billing)

When applying a change to your subscription:

  • You will only be charged for the increase amount for any upgrades, and/or credited where applicable for downgrade changes. 
  • The total visible during the checkout process reflects the full invoice total for your renewal periods going forward.
  • Any applicable credit will not be displayed during the checkout process but will be applied to the balance owed for the changes being made.

At the point you make changes to your subscription, unused time for the existing subscription criteria will be credited. This will be offset against any amount being charged for upgrades to your subscription by:

  • Crediting you the unused time for the existing user count (and any add-ons) for the remainder of the billing cycle.
  • Charging you the remaining time for the new user total (and any add-ons) for the remainder of the billing cycle.


Example 

John subscribes to a Grow plan with 7 users, billed on the 25th of the month. He also includes the Chat Video and Advanced Security add-ons which are billed per user.

Subscription:

  • Plan: Grow
  • Paid seat count: 7
  • Add-ons:
    • Chat Video for 7 users
    • Advanced Security for 7 users

On July 26th, John adds 1 additional user to the original subscription. This change is charged pro rata i.e. the time remaining from when the change was made until the next renewal date.

An invoice will be generated to account for the changes based on:

  • Crediting unused time for the existing subscription from now until the end of the billing period.
  • Charging the used time for the updated subscription from now until the end of the billing period.

The invoice will credit any unused time for the remainder of the current billing period for the original subscription - from the date of the subscription changes (July 26th) to the renewal date (August 25th):

  • Unused time on the selected plan for 7 users
  • Unused time for the advanced security add-on for 7 users
  • Unused time for the Chat video add-on for 7 users

It will then include charges for the used time for the remainder of the billing period for the new user count (8) along with the 8-user allocation for both add-ons.

  • Remaining time on the selected plan for 8 users
  • Remaining time for the Advanced Security add-on for 8 users
  • Remaining time for the Chat Video add-on for 8 users

This breakdown will be reflected in your invoice along with the balancing total paid for the changes after credits have been offset.

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For more information, see: Understanding Pro Rata Billing