Within Teamwork Desk, you can choose to include the ticket number in the subject line of your reply to a customer.
The ticket ID number is assigned by Teamwork Desk and will appear within brackets in the subject line:
- '[83976516] I hope you can help with my issue...'
To enable this, click your profile icon to the top right of the main navigation bar and select Settings.
![Image Placeholder](/desk/file/9996879/image.png)
In the Settings area, go to the General tab and select Site Settings from the left pane.
![Image Placeholder](/desk/file/9303342/Screenshot 2019-07-22 at 10.16.06.png)
![Image Placeholder](/desk/file/9623979/Screenshot 2019-11-06 at 09.32.05.png)
Under Message Settings, you will see an option to enable Include ticket number.
![Image Placeholder](/desk/file/9303350/ticket id setting.gif)
Once enabled, the ticket number will be included in your replies to the customer, and can be used for reference by them.
For more information, see: Creating a New Ticket from an Existing Ticket