Note: This version of Teamwork Desk is no longer supported.
Check out our help docs for the new version of Teamwork Desk here.
Within Teamwork Desk you can use the unified inbox to view tickets from across multiple inboxes at the same time.
Note: The unified inbox will only appear if you have created more than one inbox.
You can find the unified inbox by selecting the Tickets tab in the Desk navigation bar.
In the left pane of Desk under tickets. You will see the unified inbox under the ticket section.
In the dashboard, you can choose which inboxes you want displayed in your unified inbox.
All of the inboxes you have access to will be listed in the Inboxes section of the dashboard.
Inboxes already included in the unified inbox will have a green tick next to them. To add another, hover over the inbox icon and click on the grey arrow to add it to the unified.
You can get an overview of all tickets in your unified inbox by again selecting dashboard.
- New - Your company
may receive emails to many different
inbox’s: e.g. enquiries@, sales@,
product1@, etc... Each person (agent) may
be assigned to different Inbox’s, and will
go to the 'New' folder to receive all
their new emails from across their
- Mine - This is a collection of
active tickets that are assigned to
- On-hold - You can place
tickets The amount of emails in your
unified inbox considered spam by your set
spam settings. On-hold in
situations where you may need to go find
further information, a task has been
created in TeamworkProjects, or cannot
reply to them immediately. All of your
team’s on-hold tickets will appear
- Assigned - These are active
tickets that have been assigned to other
- Waiting on customer - A ticket
may be marked as Waiting on
Customer when you reply to a
person and expect a reply back. All of
your team’s Waiting on
Customer tickets will appear
- Spam - The amount of emails in
your unified inbox considered spam by your
set spam settings.
For more information, see: Smart inbox information