Within Teamwork Desk, tickets are grouped
into the individual inboxes customers
submitted them to.
Sample
inbox
A sample inbox is
automatically created for you when you
first access your site. It is designed
for
you to test out sending and
interacting
with tickets before creating inboxes
of
your own.
The sample inbox is intended for
basic
testing
purposes, therefore it has a
20-message limit (inbound and outbound
messages inclusively).
⚠️ Once the
limit is
reached,
no new messages will be sent or
received
by the sample inbox.
Inboxes
You can create separate
inboxes for
different company communication needs (ex.
marketing, support, billing).
Each inbox
has an associated email address — when a
customer emails that address, a ticket is
created in the inbox.
- An inbox can be set
up by:
- Creating a new Teamwork Desk email
address to receive tickets
to.
- Forwarding emails from an existing external mail system.
📝 External
forwarding is only supported from
private email domains. You cannot
forward from @gmail.com,
@outlook.com, @hotmail.com
etc.
The tickets in each inbox are grouped based on their current status (ex. new, closed, waiting on.
📝 Teamwork
Desk has email sending limits in place
for unverified domains. To increase
your email sending limits, you must
verify the inbox's domain.
Starred
inboxes
Teamwork Desk provides a
unified
view (Starred Inboxes) which
you
can populate with tickets from
specific
inboxes you're a member of that you
use
frequently.
Star individual
inboxes from the Home area to
include their tickets in
the Starred Inboxes view
in
the Tickets.
For more information, see: Using
the Starred
Inboxes View