Within Teamwork Chat, you can update the number of users included in your subscription at any time.

This article refers to accounts on legacy Teamwork Chat Pro subscriptions.

If you are subscribed to Teamwork Chat as part of your Teamwork subscription, the number of Chat seats available directly correlates to the amount of users purchased for Teamwork. Please see here for more information.

Click your profile icon in the top right of your site and select Subscription from the dropdown menu.

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In the subscription area, click the green Update subscription button to proceed with the checkout process and update your team size.

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You will be directed to the checkout area where you can review your existing plan and switch between monthly and annual billing. Click the blue Current Plan button to proceed.

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In the order summary, you can use the Users field on the left to update the number of paid users you want to include in your subscription.

You will need to enter your total team size (both existing and additional users), not just the new users. For example, if you have 20 users and are looking to add 2 more, you will need to set your team size as 22. Likewise, if you have 15 users and are looking to remove 3, you will need to set your team size to 12.

Note: You will only be charged for the additional users you are adding to your current plan for the remainder of your current billing cycle. If you also change the billing cycle you are subscribed to, the difference in cost will also be reflected in your invoice.

Click Continue to proceed to payment.

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On the payment details page, you can add your card information, contact details, and billing address. On the right-hand side, you will see a summary of your order as well as options for adding a tax number (if applicable) and selecting a reference for the invoices.

Note: The order summary will detail your new overall subscription total going forward. You can see the total amount due during the checkout process for the changes being made your subscription in the final confirmation step. You will only be charged for the additional users you are adding.

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At the bottom of the page, you can enter in your billing information.

Click Continue to review and confirm your order. You will be brought to an order confirmation page that displays a summary breakdown of your order on the left.

This summary includes your new subscription total going forward as well as the amount due now which covers the changes currently being made to your subscription. This is the prorated amount that will be charged immediately to cover the remainder of your current billing cycle.

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To the right of the order summary, you can:

  • Agree with the terms of service and privacy policy (required).
  • Enter a discount code (if applicable).

Click Purchase subscription to complete the payment.

Note: You can make changes to your subscription at any time. Your site will update immediately to reflect the changes. When adding or removing users from your subscription, payment adjustments to your subscription will be invoiced/credited immediately.

For more information, see: Understanding Pro-Rata Billing