Within Teamwork Chat, adjustments to your subscription are billed on a pro-rata basis.

You can make changes to your subscription at any time. Your site will update immediately to reflect the changes.

Payment adjustments reflecting changes to your subscription will be invoiced immediately.

  • If you add more users to your subscription, you will be billed for those users immediately, and your subscription renewal date will remain unchanged.
  • If you remove users from your subscription, you will be credited immediately for those users' remaining unused time in the current billing cycle, and your subscription renewal date will remain unchanged.
  • If you change from monthly to annual billing, you will be billed immediately, and a new subscription cycle will start from that date.
  • If you change plan, e.g. from a legacy plan to Pro, you will be billed immediately for the upgrade cost, and your subscription renewal date will remain unchanged.
Note: When applying a change to your subscription, you will only be charged for the increase amount, not the full subscription total. The balance corresponding to the change will be displayed as a Due now total in the order confirmation page.
Adding users to a monthly subscription

When you add users to your monthly subscription during your billing cycle, those new users are added to your subscription for the remainder of the billing period, and you will be invoiced for the additional users immediately. 

If you were to add 5 new users midway through your monthly cycle, those 5 users are being purchased for the remaining half of that month. 

Example: John is currently on a monthly Pro plan, with 10 users, renewing on the 1st of each month.

  • Subscription: $5 x 10 = $50 ex VAT monthly
  • On 14th of February, John adds 5 users ($25 extra per month to the original subscription)
  • This change is charged pro rata i.e. the time remaining from when the change was made until their next renewal date. In this case its 14 days (14th Feb to 28th Feb)
    • $25 / 28 (# days in the full billing cycle) = $0.89 x 14 days (used time) = $12.50 used time to be charged immediately.
  • Next invoice on 1st March: $75 (new 15 user total)

Date
Users
Rate ($)
Months
Days
Total
Renewal
1 Feb 2020  
10
$5 
1

$50 
Adjustment
14 Feb 2020  
+ 5
$5 
1
14
$12.50 
Renewal
1 Mar 2020  
15
$5 
1

$75 
Adding users to an annual subscription

When you add users to your annual subscription during your billing cycle, those new users are added to your subscription for the remainder of the billing period, and you will be invoiced for the additional users immediately. 

If you were to add 5 new users during your annual cycle, those 5 users are being purchased for the remainder of that year.

Example: Sarah is currently on an annual Pro plan, with 15 users, renewing on the 1st of each year.

  • Subscription: $4 x 15 x 12 =$720 ex VAT annually
  • On 15th of May, Sarah adds 5 users ($240 extra per year to the original subscription)
  • This change is charged pro rata i.e. the time remaining from when the change was made until their next renewal date. In this case its 231 days (15th May 2020 to 1st Jan 2021)
    • $240 / 365 (# days in the full billing cycle) = $0.66 x 231 days (used time) = $151.89 used time to be charged immediately.
  • Next invoice on 1st Jan 2021: $960 (new 20 user total)

Date
Users
Rate ($)
Months
Days
Total
Subscription
1 Jan 2020 
15 
$4 
12
365
$720 
Adjustment
15 May 2020 
+ 5 
$4 
7.59
231
$151.89 
Renewal
1 Jan 2021 
20 
$4 
12
365
$960 
Removing users from an existing subscription

When you remove users from your subscription during your billing cycle, those new users are removed from your subscription immediately.

The unused time for those users in that period will be credited immediately.

If you were to remove 5 users midway through your billing cycle, those 5 users are unused for the remaining half of that period.

Example: Matt is currently on a monthly Pro plan, with 10 users, renewing on the 1st of each month.

  • Subscription: $5 x 10 = $50 ex VAT monthly
  • On 14th of February, Matt removes 5 users ($25 less per month to the original subscription)
  • This change is credited pro rata i.e. the time remaining from when the change was made until their next renewal date. In this case its 14 days (14th Feb to 28th Feb)
    • $25 / 28 (# days in the full billing cycle) = $0.89 x 14 days (unused time) = $12.50 unused time to be credited immediately.
  • Next invoice on 1st March: $25 (new 5 user total)

Date
Users
Rate ($)
Months
Days
Total
Renewal
1 Feb 2020 
10
$5 
1
28
$50 
Adjustment
14 Feb 2020  
- 5
$5 

14
$12.50 
Renewal
1 Mar 2020  
5
$5 
1

$25 
Switching from monthly to annual billing

When you change the billing cycle for your subscription from monthly to annual, the date of the modification becomes the new annual subscription date - renewals going forward will follow this date.

Note: You will be invoiced at the time of the switch, and payment for the new annual subscription will be taken, with the annual billing cycle beginning that day.

The time remaining on the monthly subscription is credited towards the annual subscription. If your monthly renewal date was June 20th, and you switch to annual on June 8th, you will be credited the unused monthly time from June 8th - 20th.

Example: Margaret is currently on a monthly Pro plan with 10 users, renewing on the 1st of each month.

  • Subscription: $5 x 10 users = $50 ex VAT monthly
  • On 14th of February, Margaret switches from monthly to annual billing
  • There are still 14 days remaining on the monthly subscription
    • $50 / 2 OR ($50 / 28 days) * 14 days remaining = $25 credit
  • Annual subscription: $4 x 10 users x 12 months = $480 
    • Margaret is charged $455 ($480 - $25 credit) on 14th February 2020 (date of change = new renewal date)

Date
Users
Rate ($)
Months
Days
Total
Renewal
1 Feb 2020  
10
$5 
1

$50 
Adjustment
14 Feb 2020  
10
$4 
12

$480 

Unused Time Feb
10
$5 
1
14
- $25 

14 Feb 2020  




$455

You can read more on how our payment processor, Stripe, deals with proration, in their documentation.