Within Teamwork, you can integrate your site with Teamwork Desk to allow you and your team to handle customer queries.
Select your profile icon in the top right of your site and select Settings from the dropdown menu.
Note: Only owner company site administrators can access the site settings.
In the settings area, go to the Integrations tab where you will see an option for Teamwork Desk.
Click Connect to enable Teamwork Desk for your site.
It is also possible to enable Teamwork Desk through your product switcher.
The user who connects the integration will be automatically added to the Teamwork Desk account as an administrator and will be able to invite other relevant users.
When adding new users, you will also be able to select existing members of your Teamwork site to be added to Teamwork Desk.
For more information, see: Adding Users to Your Desk Site