Quick answer: Clients in Teamwork.com group users and projects by organization. Every site has one owner company (your own team, labeled Internal) and can add any number of external companies. You can invite people from an external company into specific projects as client users, who don't count toward your paid seats.
Clients were formerly called Companies.

How do I view or add a client in Teamwork.com?

To view your clients in Teamwork.com, open the Clients tab in the left-hand navigation. To add a client:
  1. Select Clients in the left-hand navigation.
  2. Click Add client in the top-right corner.
  3. Enter the client's name and any other details, then save. Each client name must be unique.
The Clients tab in Teamwork.com
The Clients tab lists every client with its project count, task completion and health. Your owner company shows the Internal label.

What's the difference between the owner company and an external company?

In Teamwork.com, the owner company is your own organization and is created automatically when you set up your site. External companies are the organizations you work with, such as customers, agencies or freelancers, who only need access to some of your projects.
Owner company (Internal)
External company
  • Created automatically with your site
  • Standard users can have any permission, up to site administrator
  • Collaborators have restricted permissions
  • Can't include client users
  • Add as many as you need, at any time
  • Standard users get similar project permissions to the owner company, with fewer profile permissions
  • Can include client users at no extra cost
You can also use clients in Teamwork.com to assign work, and to control privacy, notifications and followers for a whole group of people at once.

Which user types can I add to a client in Teamwork.com?

Teamwork.com has three user types. Where each one can sit, and what it costs, depends on the client:
User type
Owner company
External company
Uses a paid seat
Permissions
Standard user
Yes
Yes
Yes
Up to administrator (owner); fewer profile permissions (external)
Collaborator
Yes
Yes
No, free
Restricted
Client user
No
Yes
No, free
Like a standard user, with a reduced set

Can my clients access projects without a paid license?

Yes. Teamwork.com's client user license lets you bring your clients into the projects they need without adding cost to your subscription. Client users work like standard users with a reduced set of permissions, so clients can follow progress, comment and collaborate while your team keeps control of the project.

Frequently asked questions

Can a user belong to more than one client in Teamwork.com?

No. Each Teamwork.com user belongs to one client at a time. You can move a user to a different client whenever you need to.

Can client users be part of the owner company?

No. Client users can only belong to external companies. People on your own team should be standard users or collaborators.

Do client users cost extra in Teamwork.com?

No. Client users don't count toward your paid seats, so you can invite as many client contacts as your projects need.

What happened to Companies in Teamwork.com?

Companies were renamed Clients. It's the same feature: your existing companies, users and settings are now under the Clients tab.

How do I add or edit a client?