How do I manage forwarded messages in Teamwork.com?
To update this, click your profile avatar in the top right corner of your site and select Settings from the pop-out menu.
In the Settings area, go to the Email tab where you will see a section for Forwarded Messages.
You have a couple of options for handling messages that are detected as being forwarded. Just click the Change how these are processed option to switch between the two.
What does Treat as a normal message do?
If you select to treat emails as a normal message, messages sent via email that are detected as being forwarded will not be modified, and will be posted in full.
What does Extract the original email do?
If you select to extract the original, when a message sent via email is detected as being forwarded, it will try to extract the original content, and ignore everything else.
An additional option here is to select how the original sender is handled when they can't be matched to a member of your project:
- Post the extracted message as the user who forwarded the email
- Post the email in full (not modified) as a normal message by email
For more information, see: Managing Similar Messages
Frequently asked questions
What happens if the original sender isn't a project member?
When extracting the original, choose to post the extracted message as the user who forwarded it, or post the email in full as a normal message.
Are forwarded emails changed if I treat them as normal messages?
No. They're posted in full without changes.