Within Teamwork Desk, you can add a public icon to any of your inboxes which will display in the happiness survey form when a customer opens it from an email.
To add a public icon to one of your inboxes, select your profile icon in the top right of your Desk account and choose Settings.
![Image Placeholder](/desk/file/9996758/image.png)
In the Settings area, go to the Inboxes subsection and select the inbox you wish to update.
![Image Placeholder](/desk/file/9273731/Screenshot 2019-07-10 at 16.17.13.png)
Once you have then chosen and selected your inbox, from the left pane select Edit Inbox.
![Image Placeholder](/desk/file/9623899/Screenshot 2019-11-06 at 09.27.40.png)
You will then see an option to Change Public Icon located under the inbox image.
![Image Placeholder](/desk/file/9343408/Screenshot 2019-08-06 at 11.51.02.png)
Click Customize to change the public icon. You can choose from a set of default images or upload your own.
![Image Placeholder](/desk/file/9343409/Screenshot 2019-08-06 at 09.49.37.png)
Once you have chosen a public icon for your inbox, this will display in the happiness survey customers receive when you solve a ticket.
![Image Placeholder](/desk/file/9329116/Screenshot 2019-07-31 at 12.17.08.png)
If no public image is set, the happiness form will display with no image included.
For more information, see: Enabling Happiness Emails