Within Teamwork Desk, you can edit or delete existing smart inboxes that have been created on your site.
📝 This page relates to the Classic Desk navigation experience. In Teamwork Desk's navigation redesign, currently in early release, smart inboxes are now called custom views.
To manage an existing smart inbox, go to the Tickets area of your site.
Your smart inboxes are listed at the top of the left sidebar in the Tickets area. Hover over the smart inbox you want to manage and click the settings cog.
A quick view panel will open with the current settings for the smart inbox.
Click Edit smart inbox in the top right corner to manage the smart inbox settings. You will then be able to update the smart inbox name, description, status, conditions, and whether it's a shared inbox.
Once you have finished editing the inbox, you can either save the changes or save and view the associated tickets.
Click the red Delete Smart Inbox button at the bottom of the screen to remove the inbox entirely.
Note: If an agent referenced in any smart inbox conditions is archived, they will be removed automatically from the smart inbox setup.
For more information, see: Creating a Smart Inbox