Within Teamwork Chat, user permissions and
access vary for the different user types on
your site.
There are three user roles available
in Teamwork Chat:
- Guest users - restricted user type that
cannot create or initiate conversations
themselves. They are also limited in some
of the features they can use.
- Standard users - main user type that
allows creation of conversations and
channels and interaction with other
users.
- Administrators - have full access to
settings within Teamwork Chat and can
perform all common actions as well as
admin-only options such as managing users,
incoming hooks, and subscription.
The following breakdown outlines the actions
each user type can carry out:
Action | Guest
User | Standard
User | Administrator |
---|---|---|---|
Conversations and
Channels | |||
Create a new
conversation | ✗ | ✔ | ✔ |
Create a new channel | ✗ | ✔ | ✔ |
Create a new project
channel * | ✗ | ✔ | ✔ |
Self join public channels | ✗ | ✔ | ✔ |
Send messages to other
people * | ✔ | ✔ | ✔ |
Send messages in
channels | ✔ | ✔ | ✔ |
Access video calls | ✔ | ✔ | ✔ |
- Screen sharing | ✔ | ✔ | ✔ |
Add users to a channel or
conversation they own | ✗ | ✔ | ✔ |
Remove users from a channel or
conversation they own | ✗ | ✔ | ✔ |
Add users to a conversation or
channel they are a member of but
do not own | ✗ | ✗ | ✔ |
Remove users from a conversation
or channel they are a member of
but do not own | ✗ | ✗ | ✔ |
Leave a conversation or
channel * | ✔ | ✔ | ✔ |
Channel Options | |||
Edit a channel they own | ✗ | ✔ | ✔ |
Edit a channel they do not
own | ✗ | ✗ | ✔ |
Delete a channel they own | ✗ | ✔ | ✔ |
Delete a channel they do not
own | ✗ | ✗ | ✔ |
Message Options | |||
Star a message | ✔ | ✔ | ✔ |
React to messages | ✔ | ✔ | ✔ |
Add attachments to messages | ✔ | ✔ | ✔ |
View and download message
attachments | ✔ | ✔ | ✔ |
Use emoji picker | ✔ | ✔ | ✔ |
Use GIF picker | ✔ | ✔ | ✔ |
Use extended message form | ✔ | ✔ | ✔ |
Use people picker * | ✔ | ✔ | ✔ |
Use commands * | ✔ | ✔ | ✔ |
Edit own messages | ✔ | ✔ | ✔ |
Edit other people's messages | ✗ | ✗ | ✗ |
Delete own messages | ✔ | ✔ | ✔ |
Delete other people's
messages | ✗ | ✗ | ✔ |
Create a task from a message
* | ✗ | ✔ | ✔ |
Statuses | |||
Set their own status | ✔ | ✔ | ✔ |
View other people's statuses | ✔ | ✔ | ✔ |
Profile and Settings | |||
View and update their own
profile | ✔ | ✔ | ✔ |
- Update their notification
settings | ✔ | ✔ | ✔ |
- Update their preferences | ✔ | ✔ | ✔ |
- Update their localization
settings | ✔ | ✔ | ✔ |
View another person's
profile | ✗ | ✔ | ✔ |
Enable Embedded Chat | ✔ | ✔ | ✔ |
Enable Do Not Disturb | ✔ | ✔ | ✔ |
Admin | |||
- Manage users | ✗ | ✗ | ✔ |
- Manage incoming hooks | ✗ | ✗ | ✔ |
- Manage subscription | ✗ | ✗ | ✔ |
Notes:
- To create project channels, standard users
or admins must be active in Teamwork and a
member of the project.
- Guest users cannot send messages to other
users until the other person messages them
first.
- You (any user type) cannot leave direct
conversations, project channels,
or channels you create.
- For guest users, only people in the
current channel will be displayed in the
people picker.
- For guest users, some commands may not be
available.
- To create a task from a message, standard
users or admins must be active in Teamwork
and a member of the project. They also
cannot be a collaborator user type in
Teamwork.
The following breakdown outlines the
areas of Teamwork Chat that each user type can
access:
Area | Guest
User | Standard
User | Administrator |
---|---|---|---|
Home | ✔ | ✔ | ✔ |
Highlights | ✔ | ✔ | ✔ |
Channels * | ✔ | ✔ | ✔ |
People * | ✔ | ✔ | ✔ |
Search | ✔ | ✔ | ✔ |
Product switcher | ✔ | ✔ | ✔ |
- Manage apps | ✗ | ✗ | ✔ |
Settings | |||
Profile | ✔ | ✔ | ✔ |
Notifications | ✔ | ✔ | ✔ |
Preferences | ✔ | ✔ | ✔ |
Localization | ✔ | ✔ | ✔ |
Integrations | ✔ | ✔ | ✔ |
Admin | |||
Users | ✗ | ✗ | ✔ |
Incoming Hooks | ✗ | ✗ | ✔ |
Subscription | ✗ | ✗ | ✔ |
Info | |||
About | ✔ | ✔ | ✔ |
Keyboard shortcuts | ✔ | ✔ | ✔ |
Help & support | ✔ | ✔ | ✔ |
Leave feedback | ✔ | ✔ | ✔ |
Notes
- For guest users, the Channels tab will
only show channels they are already
joined.
- For guest users, the People tab will only
show people who have already spoken to the
user.
For more information, see: Creating a Teamwork Chat
Subscription