Within Teamwork Chat, user permissions and
access vary for the different user types on
your site.
There are three user roles available
in Teamwork Chat:
- Guest users - restricted user type that
cannot create or initiate conversations
themselves. They are also limited in some
of the features they can use.
- Standard users - main user type that
allows creation of conversations and
channels and interaction with other
users.
- Administrators - have full access to
settings within Teamwork Chat and can
perform all common actions as well as
admin-only options such as managing users,
incoming hooks, and subscription.
The following breakdown outlines the actions
each user type can carry out:
| Action | Guest
User | Standard
User | Administrator |
|---|---|---|---|
| Conversations and
Channels | |||
| Create a new
conversation | ✗ | ✔ | ✔ |
| Create a new channel | ✗ | ✔ | ✔ |
| Create a new project
channel * | ✗ | ✔ | ✔ |
| Self join public channels | ✗ | ✔ | ✔ |
| Send messages to other
people * | ✔ | ✔ | ✔ |
| Send messages in
channels | ✔ | ✔ | ✔ |
| Add users to a channel or
conversation they own | ✗ | ✔ | ✔ |
| Remove users from a channel or
conversation they own | ✗ | ✔ | ✔ |
| Add users to a conversation or
channel they are a member of but
do not own | ✗ | ✗ | ✔ |
| Remove users from a conversation
or channel they are a member of
but do not own | ✗ | ✗ | ✔ |
| Leave a conversation or
channel * | ✔ | ✔ | ✔ |
| Channel Options | |||
| Edit a channel they own | ✗ | ✔ | ✔ |
| Edit a channel they do not
own | ✗ | ✗ | ✔ |
| Delete a channel they own | ✗ | ✔ | ✔ |
| Delete a channel they do not
own | ✗ | ✗ | ✔ |
| Message Options | |||
| Star a message | ✔ | ✔ | ✔ |
| React to messages | ✔ | ✔ | ✔ |
| Add attachments to messages | ✔ | ✔ | ✔ |
| View and download message
attachments | ✔ | ✔ | ✔ |
| Use emoji picker | ✔ | ✔ | ✔ |
| Use GIF picker | ✔ | ✔ | ✔ |
| Use extended message form | ✔ | ✔ | ✔ |
| Use people picker * | ✔ | ✔ | ✔ |
| Use commands * | ✔ | ✔ | ✔ |
| Edit own messages | ✔ | ✔ | ✔ |
| Edit other people's messages | ✗ | ✗ | ✗ |
| Delete own messages | ✔ | ✔ | ✔ |
| Delete other people's
messages | ✗ | ✗ | ✔ |
| Create a task from a message
* | ✗ | ✔ | ✔ |
| Statuses | |||
| Set their own status | ✔ | ✔ | ✔ |
| View other people's statuses | ✔ | ✔ | ✔ |
| Profile and Settings | |||
| View and update their own
profile | ✔ | ✔ | ✔ |
| - Update their notification
settings | ✔ | ✔ | ✔ |
| - Update their preferences | ✔ | ✔ | ✔ |
| - Update their localization
settings | ✔ | ✔ | ✔ |
| View another person's
profile | ✗ | ✔ | ✔ |
| Enable Embedded Chat | ✔ | ✔ | ✔ |
| Enable Do Not Disturb | ✔ | ✔ | ✔ |
| Admin | |||
| - Manage users | ✗ | ✗ | ✔ |
| - Manage incoming hooks | ✗ | ✗ | ✔ |
| - Manage subscription | ✗ | ✗ | ✔ |
Notes:
- To create project channels, standard users
or admins must be active in Teamwork and a
member of the project.
- Guest users cannot send messages to other
users until the other person messages them
first.
- You (any user type) cannot leave direct
conversations, project channels,
or channels you create.
- For guest users, only people in the
current channel will be displayed in the
people picker.
- For guest users, some commands may not be
available.
- To create a task from a message, standard
users or admins must be active in Teamwork
and a member of the project. They also
cannot be a collaborator user type in
Teamwork.
The following breakdown outlines the
areas of Teamwork Chat that each user type can
access:
| Area | Guest
User | Standard
User | Administrator |
|---|---|---|---|
| Home | ✔ | ✔ | ✔ |
| Highlights | ✔ | ✔ | ✔ |
| Channels * | ✔ | ✔ | ✔ |
| People * | ✔ | ✔ | ✔ |
| Search | ✔ | ✔ | ✔ |
| Product switcher | ✔ | ✔ | ✔ |
| - Manage apps | ✗ | ✗ | ✔ |
| Settings | |||
| Profile | ✔ | ✔ | ✔ |
| Notifications | ✔ | ✔ | ✔ |
| Preferences | ✔ | ✔ | ✔ |
| Localization | ✔ | ✔ | ✔ |
| Integrations | ✔ | ✔ | ✔ |
| Admin | |||
| Users | ✗ | ✗ | ✔ |
| Incoming Hooks | ✗ | ✗ | ✔ |
| Subscription | ✗ | ✗ | ✔ |
| Info | |||
| About | ✔ | ✔ | ✔ |
| Keyboard shortcuts | ✔ | ✔ | ✔ |
| Help & support | ✔ | ✔ | ✔ |
| Leave feedback | ✔ | ✔ | ✔ |
Notes
- For guest users, the Channels tab will
only show channels they are already
joined.
- For guest users, the People tab will only
show people who have already spoken to the
user.
For more information, see: Creating a Teamwork Chat
Subscription