Within Teamwork Chat, user permissions and access vary for the different user types on your site.

There are three user roles available in Teamwork Chat:

  • Guest users - restricted user type that cannot create or initiate conversations themselves. They are also limited in some of the features they can use.
  • Standard users - main user type that allows creation of conversations and channels and interaction with other users.
  • Administrators - have full access to settings within Teamwork Chat and can perform all common actions as well as admin-only options such as managing users, incoming hooks, and subscription.
The following breakdown outlines the actions each user type can carry out:

Action
Guest User
Standard User
Administrator
Conversations and Channels
Create a new conversation 



Create a new channel 



Create a new project channel *


✔ 
Self join public channels



Send messages to other people *



Send messages in channels 



Access video calls



  - Screen sharing



Add users to a channel or conversation they own 



Remove users from a channel or conversation they own



Add users to a conversation or channel they are a member of but do not own



Remove users from a conversation or channel they are a member of but do not own



Leave a conversation or channel *



Channel Options
Edit a channel they own



Edit a channel they do not own



Delete a channel they own



Delete a channel they do not own



Message Options
Star a message



React to messages



Add attachments to messages



View and download message attachments



Use emoji picker



Use GIF picker



Use extended message form



Use people picker *



Use commands *



Edit own messages



Edit other people's messages



Delete own messages



Delete other people's messages



Create a task from a message *



Statuses
Set their own status



View other people's statuses



Profile and Settings
View and update their own profile



- Update their notification settings



- Update their preferences



- Update their localization settings



View another person's profile



Enable Embedded Chat



Enable Do Not Disturb



Admin
- Manage users



- Manage incoming hooks



- Manage subscription




Notes:

  • To create project channels, standard users or admins must be active in Teamwork and a member of the project.
  • Guest users cannot send messages to other users until the other person messages them first.
  • You (any user type) cannot leave direct conversations, project channels, or channels you create.
  • For guest users, only people in the current channel will be displayed in the people picker.
  • For guest users, some commands may not be available.
  • To create a task from a message, standard users or admins must be active in Teamwork and a member of the project. They also cannot be a collaborator user type in Teamwork.

The following breakdown outlines the areas of Teamwork Chat that each user type can access:

Area
Guest User
Standard User
Administrator
Home



Highlights



Channels *



People *



Search



Product switcher



 - Manage apps



Settings
Profile



Notifications



Preferences



Localization



Integrations



Admin
Users



Incoming Hooks



Subscription



Info
About



Keyboard shortcuts



Help & support



Leave feedback




Notes

  • For guest users, the Channels tab will only show channels they are already joined.
  • For guest users, the People tab will only show people who have already spoken to the user.
For more information, see: Creating a Teamwork Chat Subscription