Within Teamwork Chat, you can interact with other users either in conversations or channels.

Conversations can be used for direct messages with another individual, or for brief interactions such as a discussion about where to go to for lunch.

Channels are designed to be used for regular conversation about a specific topic over an extended period of time. Once you convert a conversation into a channel (by giving it a title), you give it more importance. For example, you might create a channel for each team in your company, such as Marketing, so they have a space to discuss related issues on an ongoing basis.

Channels can also be set as designated project channels. Link a Teamwork project to a Chat channel, giving your team a single place to communicate about the project.

Both conversations and channels appear (in reverse chronological order — newest first) in the Recent tab of the left navigation panel in your Chat account.

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Switch to the Unread tab to view only conversations and channels with messages you have not yet read. 

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You can also access any conversations and channels you have starred from the Starred section at the top of the navigation panel.

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For more information see: Creating a conversation or channel