Userback enables you to collect real time user feedback directly from your websites or web apps with screenshots and instant notifications.

Within Userback, you can push feedback to your Teamwork account by creating new tasks.

Note: To collect feedback, you will need to install and log in to the Userback browser extension.

When setting up the Userback and Teamwork integration, there are three options for sending feedback to Teamwork.

  • Manually
    • When send feedback manually is selected, you will need to use the Send to Teamwork option within the feedback details view to create a task in Teamwork. 
  • Automatically
    • If send feedback automatically is selected, all feedback will be pushed to Teamwork. 
  • Automatically and resolve in Userback

Any feedback that has been submitted to Userback will be displayed in the Feedback area. 

To view feedback details, click the feedback item title to view it. In some views, such as grid, hover over the feedback item and click View Feedback.

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Once you have completed any necessary annotations, click the Teamwork icon at the top of the item view in Inbox view to send the feedback to Teamwork.

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If viewing the individual item in ListGrid, or Board view, click the Send to Teamwork button.

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A task will be created for the feedback and the Teamwork logo/button will become a view link to the task in Teamwork.

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Click the link to be taken directly to the task in Teamwork in a new browser tab.

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For more information, see: Connecting Teamwork to Userback