Userback enables you to collect real time user feedback directly from your websites or web apps with screenshots and instant notifications.

Within Userback, you can push feedback to your Teamwork account by creating new tasks.

Note: To collect feedback, you will need to install and log in to the Userback browser extension.

When setting up the Userback and Teamwork integration, there are two options for sending feedback to Teamwork. You can choose to have feedback sent automatically or manually.

  • If send feedback automatically is selected, all feedback will be pushed to Teamwork. 
  • When send feedback manually is selected, you will need to use the Send to Teamwork option within the feedback details view to create a task in Teamwork. 
Any feedback that has been submitted to Userback will be displayed in the Feedback area. 

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To view feedback details, hover over the feedback item and click View Feedback. If you are in list view, click the title of the feedback to open the details view. 

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Once you have completed any necessary annotations, click the Send to Teamwork option in the Details tab of the right-hand side panel. 

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A task will be created for the feedback and the associated link will be added to the details pane.

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Click the link to be taken directly to the task in Teamwork in a new browser tab.

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For more information, see: Connecting Teamwork to Userback