Within Teamwork, adjustments to your subscription are billed on a pro-rata basis.
You can make changes to your subscription at any time. Your site will update immediately to reflect the changes.
Payment adjustments reflecting changes to your subscription will be invoiced immediately.
- If you add more users to your subscription, you will be billed for those users immediately, and your subscription renewal date will remain unchanged.
- If you remove users from your subscription, you will be credited immediately for those users' remaining unused time in the current billing cycle, and your subscription renewal date will remain unchanged.
- If you change from monthly to annual billing, you will be billed immediately, and a new subscription cycle will start from that date.
- If you change plan, e.g. from Pro to Premium, you will be billed immediately for the upgrade cost, and your subscription renewal date will remain unchanged.
Note: When applying a change to your subscription, you will only be charged for the increase amount, not the full subscription total.
Adding users to a monthly subscription
When you add users to your monthly subscription during your billing cycle, those new users are added to your subscription for the remainder of the billing period, and you will be invoiced for the additional users immediately.
If you were to add 5 new users midway through your monthly cycle, those 5 users are being purchased for the remaining half of that month.
Example: John is currently on a monthly Pro plan, with 10 users, renewing on the 1st of each month.
- Subscription: $12.50 x 10 = $125 ex VAT monthly
- On 14th of February, John adds 5 users ($62.50 extra per month to the original subscription)
- This change is charged pro rata i.e. the time remaining from when the change was made until their next renewal date. In this case its 14 days (14th Feb to 28th Feb)
- $62.50 / 28 (# days in the full billing cycle) = $2.23 x 14 days (used time) = $31.25 used time to be charged immediately.
- Next invoice on 1st March: $187.50 (new 15 user total)
| Date | Users | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|---|
| Renewal | 1 Feb 2019 | 10 | $12.50 | 1 | $125 | |
| Adjustment | 14 Feb 2019 | + 5 | $12.50 | 1 | 14 | $31.25 |
| Renewal | 1 Mar 2019 | 15 | $12.50 | 1 | $187.50 |
Adding users to an annual subscription
When you add users to your annual subscription during your billing cycle, those new users are added to your subscription for the remainder of the billing period, and you will be invoiced for the additional users immediately.
If you were to add 4 new users during your annual cycle, those 4 users are being purchased for the remainder of that year.
Example: Sarah is currently on an annual Premium plan, with 10 users, renewing on the 1st of each year.
- Subscription: $18 x 10 users x 12 months =$2160 ex VAT annually
- On 15th of May, Sarah adds 4 users ($864 extra per year to the original subscription)
- This change is charged pro rata i.e. the time remaining from when the change was made until their next renewal date. In this case its 231 days (15th May 2018 to 1st Jan 2019)
- $864 / 365 (# days in the full billing cycle) = $2.37 x 231 days (used time) = $546.80 used time to be charged immediately.
- Next invoice on 1st Jan 2019: $3,024 (new 14 user total)
| Date | Users | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|---|
| Subscription | 1 Jan 2019 | 10 | $15 | 12 | 365 | $2160 |
| Adjustment | 15 May 2019 | + 4 | $15 | 7.59 | 231 | $546.80 |
| Renewal | 1 Jan 2020 | 14 | $15 | 12 | 365 | $3,024 |
Removing users from an existing subscription
When you remove users from your subscription during your billing cycle, those new users are removed from your subscription immediately.
The unused time for those users in that period will be credited immediately.
If you were to remove 5 users midway through your billing cycle, those 5 users are unused for the remaining half of that period.
Example: Matt is currently on a monthly Pro plan, with 10 users, renewing on the 1st of each month.
- Subscription: $12.50 x 10 = $125 ex VAT monthly
- On 14th of February, Matt removes 5 users ($62.50 less per month to the original subscription)
- This change is credited pro rata i.e. the time remaining from when the change was made until their next renewal date. In this case its 14 days (14th Feb to 28th Feb)
- $62.50 / 28 (# days in the full billing cycle) = $2.23 x 14 days (unused time) = $31.25 unused time to be credited immediately.
- Next invoice on 1st March: $62.50 (new 5 user total)
| Date | Users | Rate ($) | Months | Days | Total | ||
|---|---|---|---|---|---|---|---|
| Renewal | 1 Feb 2019 | 10 | $12.50 | 1 | 28 | $125 | |
| Adjustment | 14 Feb 2019 | - 5 | $12.50 | 14 | $31.25 | ||
| Renewal | 1 Mar 2019 | 5 | $12.50 | 1 | $62.50 |
Switching from monthly to annual billing
When you change the billing cycle for your subscription from monthly to annual, the date of the modification becomes the new annual subscription date - renewals going forward will follow this date.
Note: You will be invoiced at the time of the switch, and payment for the new annual subscription will be taken, with the annual billing cycle beginning that day.
The time remaining on the monthly subscription is credited towards the annual subscription. If your monthly renewal date was June 20th, and you switch to annual on June 8th, you will be credited the unused monthly time from June 8th - 20th.
Example: Margaret is currently on a monthly Pro plan with 10 users, renewing on the 1st of each month.
- Subscription: $12.50 x 10 users = $125 ex VAT monthly
- On 14th of February, Margaret switches from monthly to annual billing
- There are still 14 days remaining on the monthly subscription
- $125 / 2 OR ($125 / 28 days) * 14 days remaining = $62.50 credit
- Annual subscription: $10 x 10 users x 12 months = $1,200
- Margaret is charged $1,137.50 ($1,200 - $62.50 credit) on 14th February 2019 (date of change = new renewal date)
| Date | Users | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|---|
| Renewal | 1 Feb 2019 | 10 | $12.50 | 1 | $125 | |
| Adjustment | 14 Feb 2019 | 10 | $10 | 12 | $1,200 | |
| Unused Time Feb | 10 | $12.50 | 1 | 14 | - $62.50 | |
| 14 Feb 2019 | $1,137.50 |
You can read more on how our payment processor, Stripe, deals with proration, in their documentation.
Legacy plans
If you make a change to your existing subscription on a legacy plan such as Small Office or Professional, you will be immediately invoiced for the proration changes.
Example: Jane is currently on a monthly Small Office plan, renewing on the 1st of each month.
- Subscription: $69 ex VAT monthly
- On 15th of April, Jane changes her subscription to the Professional plan ($100 more per month to the original subscription)
- This change is charged pro rata i.e. the time remaining from when the change was made until their next renewal date. In this case its 15 days (15th April to 30th April) is offset against the charge for the new plan.
- Charge: $169 / 30 (Professional plan / # days in the full billing cycle) = $5.63 x 15 days (remaining time for April on new plan) = $84.50 remaining time to be charged immediately, less the credit for unused time on Small Office.
- Credit: $69 / 30 (Small office / # days in the full billing cycle) = $2.30 x 15 days (unused time on Small Office) = $34.50 unused time to be credited against the increased cost for Professional.
| Date | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|
| Renewal | 1 April 2019 | $69 | 1 | $69 | |
| Adjustment | 15 April 2019 | $169 | | 15 | $84.50 |
| Unused Time April | $69 | 1 | 15 | - $34.50 | |
| Invoice | 15 April 2019 | $50 | |||
| May Renewal | 1 May 2019 | $169 | 1 | $169 |
For more information, see: Adding Users to Your Subscription