Quick answer: To connect Teamwork.com to Jira Cloud with SoftSync, create a dedicated owner company site administrator account, enable webhooks in your site settings, install SoftSync from the Atlassian marketplace, then configure it with your Teamwork.com site URL and that admin's API key. You'll need a SoftSync account, and webhooks need a paid plan.
SoftSync is a powerful app that enables you to sync your projects, tasks, and user activities between Jira Cloud and Teamwork.com.

Note: You will need to sign up to SoftSync to use the integration.

For any queries relating to the SoftSync integration, please contact the SoftSync support team.

Within SoftSync, you can create a sync to your Teamwork.com site and connect it with Jira Cloud.



Step 1: Creating an administrator account

To sync Teamwork.com and Jira using SoftSync, you will first need to create a new owner company site administrator account in your Teamwork.com site. This user account will be used by SoftSync to sync your data.

Note: A user account with top level permissions is required to ensure the sync works as intended.

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Step 2: Enabling webhooks

You will also need to ensure webhooks are enabled for your  Teamwork.com site before using the SoftSync integration.

Click your profile avatar in the top right corner of your site and select Settings from the pop-out menu.

Note: Only owner company site administrators can access your site settings.

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In the Settings area, go to the Webhooks tab where you will see an option to enable webhooks for your site.

Note: Webhooks are available on paid Teamwork.com subscription plans.

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Step 3: Installing SoftSync via Atlassian marketplace

Go to the Atlassian marketplace and search for SoftSync. You can then try a 30-day free trial or purchase a subscription.

Log in to your Jira account and proceed with installing the application.

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Step 4: Configuring the integration

Once SoftSync has been installed on your Jira account, click the configure option.

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Note: SoftSync recommends you back up all of your data in Teamwork.com and Jira before configuring SoftSync.

You will be redirected to a connection page in order to make a connection with Teamwork.com using the specific admin account created for the integration. Input your Teamwork.com site URL and API key for that admin user.

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Once you click Proceed, you will also need to confirm access to the account for the sync.

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Frequently asked questions

Do I need a SoftSync account?

Yes. You need to sign up to SoftSync to use the integration.

Why do I need a separate administrator account?

SoftSync uses it to sync your data, and it needs top-level permissions so the sync works as intended.

Is there a free trial?

Yes. SoftSync offers a 30-day free trial on the Atlassian marketplace.

Should I back up my data first?

Yes. SoftSync recommends backing up your Teamwork.com and Jira data before configuring it.

Who do I contact for help?

Contact the SoftSync support team for any queries about the integration.

For more information, see: SoftSync Synchronization Setup