Quick answer: Click your profile icon, select Settings, go to the Email tab, and click Choose Default User under Default User Posting via Email. Pick one of your owner company's site administrators and click Set Default User. Emails from unregistered addresses will then be created as that user.

How do I set a default user for items created via email?

These emails will then be shown in your site as having been created by that default user.

When you use the option to create items via email, by default those emails are only accepted from the email addresses registered for users on the site.

Click your profile icon in the top right corner of your site, and select Settings from the pop-out menu.

Profile menu

In the settings area, go to the Email tab.

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Scroll to the Default User Posting via Email section, then click Choose Default User.

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Choose one of your owner company's site administrators as the default user, then click Set Default User to save your changes.

Note: It is not possible to delete a user from your site while they are set as the site's default user.

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Once set, you can use the Change Default User option to change.

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Frequently asked questions

Why would I set a default user?

By default, emails are only accepted from addresses registered to users on your site. A default user lets emails from other addresses be posted too.

Who can be the default user?

One of your owner company's site administrators.

Can I delete the default user from my site?

No. You can't delete a user while they're set as the site's default user.

How do I change the default user?

Use the Change Default User option in the same section.

For more information, see: Site Administrators