Within Teamwork Desk, you can perform various actions by creating triggers.
Note: Triggers are available on the Pro subscription plan and above.
The actions available include:
- Add tag(s) to the ticket
- Add a note to the ticket
- Assign the ticket to a specific user
- Change the ticket priority
- Add follower(s) to the ticket
- Change the ticket status
- Change the ticket type
- Delete the ticket
- Move the ticket to a specific inbox
- Remove tag(s) from the ticket
- Send an email
To set one of these actions on a trigger, click your profile icon in the main navigation bar and select Settings from the dropdown menu.
Go to the Inboxes section of the site settings and choose the inbox you want to add a trigger to.
While viewing the inbox, select Triggers from the left navigation pane.
When creating a trigger, the conditions can be set on the second stage of the creation page.
Below the conditions, you can choose which action you want the trigger to perform.
Note: On Enterprise plans you can set a fraction of an hour for any time based triggers, for example a 30 minute trigger would be entered as 0.5. Automatic triggers will run every 5 minutes.