Within Teamwork Desk, you can perform various actions by creating triggers.

Note: Triggers are available on the Pro subscription plan and above.

The actions available include:

  • Add tag(s) to the ticket
  • Add a note to the ticket
  • Assign the ticket to a specific user
  • Change the ticket priority
  • Add follower(s) to the ticket
  • Change the ticket status
  • Change the ticket type
  • Delete the ticket
  • Move the ticket to a specific inbox
  • Remove tag(s) from the ticket
  • Send an email

To set one of these actions on a trigger, click your profile icon in the main navigation bar and select Settings from the dropdown menu.

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Go to the Inboxes section of the site settings and choose the inbox you want to add a trigger to.

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While viewing the inbox, select Triggers from the left navigation pane.

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When creating a trigger, the conditions can be set on the second stage of the creation page.

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Below the conditions, you can choose which action you want the trigger to perform.

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Note: On Enterprise plans you can set a fraction of an hour for any time based triggers, for example a 30 minute trigger would be entered as 0.5. Automatic triggers will run every 5 minutes.

When editing an existing trigger, click the Edit pencil icon to the right of the trigger name from the triggers area. 

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You can also manage the actions for triggers across your inboxes in the site-level Triggers area.

For more information see: Setting an Inbox Trigger