Note: Following the release of the new version of Teamwork Desk, this article is no longer maintained. You can follow these steps to switch to the new version. Check out our new & updated help docs here.

Within Teamwork Desk, you can perform various actions by creating triggers.

The actions available include:

  • Add tag(s) to the ticket
  • Add a note to the ticket
  • Assign the ticket to a specific user
  • Change the ticket priority
  • Add follower(s) to the ticket
  • Change the ticket status
  • Change the ticket type
  • Delete the ticket
  • Move the ticket to a specific inbox
  • Remove tag(s) from the ticket
  • Send an email
To set one of these actions on a trigger, click on the your profile icon to the top right of the navigation bar and select Settings.

Near the top of the page select the Inboxes area of settings.

Choose the inbox you want to add a trigger to, and select Triggers from the left pane.

When creating a trigger, the conditions can be set on the second stage of the creation page.

Below the conditions, you can choose which action you want the trigger to perform.

When editing an existing trigger, click the Edit button to the right of the Then... section.

For more information see: Setting an inbox trigger