Within Teamwork Desk, you can use custom
views to view a group of tickets based on
particular conditions.
For example, you could set up separate
custom views for all of your high priority
tickets with a particular tag, tickets from a
particular email address, or all
tickets you are following.
- Each custom view can be set with one or
multiple conditions tickets have to meet
in order to be displayed. Condition
options include assignee, tag, whether the
ticket has attachments, or associated
company.
- You can create custom views that are
private to you or share individual custom
views with other agents.
Custom views (formerly known as
smart inboxes) can be accessed from the
left navigation panel in Teamwork Desk's Tickets area.
- Each custom view groups the included
tickets by status,
similarly to your regular
inboxes.
Note
SLA timers
are
not shown in custom
views.
For more information, see: Create Custom
Views