| What | Add the Dotty Assistant add-on to your Teamwork Desk subscription so your team can use Dotty, the AI teammate built into Teamwork Desk. |
|---|---|
| Why |
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| Who | Site administrators, who can manage subscriptions and update billing information. |
| When | When you want your team to start using Dotty in Teamwork Desk. |
How do I purchase Dotty in Teamwork Desk?
Add Dotty from your subscription settings by turning on the Dotty Assistant add-on.
- Go to Settings and select the Subscription tab.
- In Plan management, click Manage plan. The Manage plan window opens.
- Select your current plan
- Check your plan, Seats and Payment plan (Billed annually or Billed monthly).
- Under Add-ons, find Dotty Assistant and turn on the Add Dotty Assistant? toggle. The cost per year shows under the toggle.
- Review the Order preview on the right, including your new total.
- Click Continue and follow the remaining steps to confirm your purchase.
What do I do after I purchase Dotty?
Set up Dotty's jobs for each inbox your team wants Dotty to help with.
- Select AI Teammates in Teamwork Desk's main navigation.
- Open Dotty and select the Jobs tab.
- Choose an inbox and turn on the jobs you want Dotty to perform.
- Click Save.
For the full set-up steps, see Dotty AI Teammate for Teamwork Desk.
Frequently asked questions
Who can purchase Dotty?
Site administrators. They can manage subscriptions and update billing information.
Can I add Dotty at the same time as changing my seats or payment plan?
Yes. Seats, payment plan and add-ons are all in the same Manage plan window, and the Order preview updates as you make changes.
Does Dotty send replies to customers automatically?
No. Suggested replies are added to the ticket editor for an agent to review and edit before sending.
Which tickets does Dotty analyze?
Dotty analyzes tickets in each inbox you select for it on the Jobs tab. It doesn't analyze tickets in inboxes that aren't selected.
Is there a limit on how much Dotty can do?
Yes. Dotty is added to your whole subscription, not to each user license. Each billing month, Dotty can analyze up to 1,000 tickets and create up to 100 suggested replies. You can purchase additional suggested replies for $9 per month.