Within Zapier, you can connect your Teamwork Desk account to a variety of third-party integrations to set up automated processes.
How it works
You select a trigger event that should initiate corresponding action events. Whenever a trigger
happens in one app, Zapier will
automatically perform the actions
specified in the other app to automate
your workflow.
Connecting Teamwork Desk to
Zapier
Hover over the navigation bar on the left
of your Zapier account and select
the My Apps tab.
In the My Apps section, use the search
field to find Teamwork Desk.
Once you
select Teamwork
Desk from the dropdown, a
new window will open with the Teamwork
login page where you can input your
login credentials for the account you
want to link.
If the email address is associated with
multiple sites, you will need to choose
the relevant site. You will then be asked
to grant access permissions to your site
for the integration.
Once you click Allow, the
window will close and you will then see
the account added to
your My
Connections list.
You can test, reconnect, and disconnect
the account here.
Once the connection has been set up, you
can start creating zaps by hovering over
the left navigation menu and
selecting Make a Zap.
Supported zap options
| Supported Triggers | Supported Searches | Supported Actions |
| Ticket unassigned | Find customer | Link task to ticket |
| Thread edited | Find ticket | Update customer |
| New ticket | | Create ticket |
| New ticket note | | Update ticket |
| New agent reply | | Add reply to ticket |
| New customer reply | | Create customer |
| New customer | | Unassign ticket |
| Ticket assigned | | Assign ticket |
Zap example
When a new ticket arrives to your
Teamwork Desk inbox, create a new task in
Teamwork using the ticket
details.
For more information, see: Using G Suite to Forward Emails to Teamwork
Desk