Within Teamwork Desk, you can use smart inboxes to view a group of tickets based on particular conditions.

For example, you could set up a smart inbox to view all of your high priority tickets with a particular tag or from a particular email address, or one for all tickets you are following. You can use a single condition or a combination of them.

You will see your smart inboxes listed in the left pane of your tickets screen, above your original inboxes.

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Each smart inbox contains subsections grouping the included tickets by status, similarly to your regular inboxes.

You can create a smart inbox that is private to you, or share it so other users can view it too.

When creating a smart inbox, you can set conditions such as assignee, tag, whether the ticket has attachments, or associated company.

For more information, see: Creating a Smart Inbox