Within Teamwork Desk, you can use smart
inboxes to view a group of tickets based on
particular conditions.
📝 This page relates to
the Classic Desk navigation
experience. In Teamwork Desk's navigation
redesign, currently in early release,
smart inboxes are now called custom
views.
For example, you could set up a
smart
inbox to view all of your high priority
tickets with a particular tag or from a
particular email address, or one for all
tickets you are following. You can use a
single
condition or a combination of them.
You will see your smart inboxes listed in the
left pane of your tickets screen, above
your original inboxes.
Each smart inbox contains subsections
grouping the included tickets by status,
similarly to your regular inboxes.
You can create a smart inbox that
is private to you, or share it so other
users can view it too.
When creating a smart inbox, you can set
conditions such as assignee, tag, whether the
ticket has attachments, or associated
company.
For more information, see: Creating a Smart
Inbox