Within Teamwork Desk there are two billing options, Basic and Pro.

  • On the Basic Plan, you pay per-Agent either monthly ($7) or annually ($5). No per-ticket charge.
  • On the Pro plan, you pay per-Agent either monthly ($30) or annually ($20). 
Note: You can change your price plan at any point and you can decide to buy a plan and subscribe at any point during your trial (ending your free trial in doing so).

You can see a full list of features and comparison on theTeamwork Desk pricing page.

Trial Period

When you first sign up you can use Desk for 30 days where no charge will be made, no matter how many tickets you reply to or how many agents you have.

You can subscribe to a plan or end your trial at any point. Once your trial is over you will be given a few days to choose a plan and enter your credit card details.  

To adjust your subscription plan or upgrade, click on your profile icon to the top right of Desk and choose 'settings':




Choose 'Billing' from the settings area:



Within the left pane choose 'Subscription' and select the plan you wish to have.

When you select your billing plan, you are presented with a calculator that gives you a clear indication of how much you will be billed for X amount of agents either on the monthly or annual plan: 

Annual



Monthly



Enter your credit card details and your subscription is complete.




On the Pro plan, if you choose to pay annually you can choose the Agents you would like to add at this stage, or you can add or remove Agents at any point in the future from the Settings > Users area. If you'd like to add part-time agents, it's best to skip this step and set everyone up in the settings directly. 

Help docs Pricing

You get one free site with unlimited articles. Every additional site is $20 per month, per site. For $20 a month per additional site, you get unlimited articles on those additional sites. Some examples here to show how what to expect:

  • No Helpdocs sites - free, no charge of course!
  • 1 Helpdoc site with any number of articles - free
  • 3 Helpdocs sites with any number of articles - $40 per month (1 free site + 2 sites x $20)

When will you be billed?

You will be charged from the point of when you subscribe to a plan. 

For annual payment on the Pro plan, you will get billed for the year ahead from the date of payment, and you can adding sites or agents during the year will be result in one-off charges pro-rata until the end of the billing year.

NoteStripe is one our payment processing partners, in some rare instances "Stripe" may appear on your credit card statement, this is a legitimate charge from Teamwork.

How can I access my invoices?

You will be emailed your invoice every month. You can also access your history of invoices from the Billing page in Teamwork Desk.

By clicking View Invoice you will have the option to download an invoice as a PDF document



You will get an email containing billing information when subscribing.

Support

Contact billing@teamwork.com with any support queries about billing or any invoice you received.

For more information see: Price plans explained