Within Teamwork Chat, you can interact with other users either in conversations or channels.
Conversations can be used for direct messages with another individual, or for brief interactions such as a discussion about where to go to for lunch.
Channels are designed to be used for regular conversation about a specific topic over an extended period of time. Once you convert a conversation into a channel (by giving it a title), you give it more importance. For example, you might create a channel for each team in your company, such as Marketing, so they have a space to discuss related issues on an ongoing basis.
Channels can also be set as designated project channels. Link a Teamwork project to a Chat channel, giving your team a single place to communicate about the project.
Both conversations and channels appear (in reverse chronological order — newest first) in the Recent tab of the left navigation panel in your Chat account.
![Image Placeholder](/desk/file/13040115/Screenshot 2023-02-22 at 14.14.41.png)
Switch to the Unread tab to view only conversations and channels with messages you have not yet read.
![Image Placeholder](/desk/file/13040116/Screenshot 2023-02-22 at 14.14.51.png)
You can also access any conversations and channels you have starred from the Starred section at the top of the navigation panel.
![Image Placeholder](/desk/file/13040124/Screenshot 2023-02-22 at 14.16.07.png)