Knowledge Base

Track trends now lets you select all available columns, not just one, on the week or month view. Grouping by up to 3–4 fields is being added, and export support for track trends is planned but not yet available.

Yes — any period before a user existed on the site now correctly counts as 100% unavailable. Previously, users added partway through the year could show full availability retroactively, which has since been fixed.

Not yet — track trends data isn't included in exports today, though this is planned for a future update. In the meantime, taking a screenshot is a common workaround.

Yes, that's expected. When available time is zero, utilisation calculations (which divide by available time) show 0% rather than an error or an undefined result.

Billable Utilisation is Billable Time ÷ Available Time — the percentage of someone's capacity that was billable. Billable vs Non-Billable % is Billable Time ÷ Logged Time — the percentage of time they actually logged that was billable. The two only match if someone logs exactly their full available hours.

The drill-down view only shows tasks that have both a start and end date — tasks with only a due date are left out. The utilisation calculation itself is accurate; the drill-down view simply doesn't display every contributing task yet. This is a known limitation we're working to address.

Yes — this is one of our most requested features, and it's actively being built for the Time Report and Profitability Report.

Not yet — this has been discussed and may be added in a future update, though there's no confirmed timeline.

Yes — this is available now across all Time Report types, including Logged Time per User, Logged Time per Project, and Client > Time.

Not in a single view today. The All Time page shows individual time logs but without cost information, while the Profitability Report shows costs but only in aggregate. This is a gap we know about, and we're adding expense columns to Custom Reports as a step toward closing it.

The chart labels months by name (Jan, Feb, and so on), so a date range spanning more than 12 months creates duplicate month names, and only one instance of each ends up showing data. This is a known display limitation we're looking at.

On the All Time page, hover over the start or end date of any time log to see exactly when it was created — useful for spotting entries logged after the fact. Having this available as a column in exports is a feature request we're tracking.

A few options: the Time > All Time page with the "Invoiced" filter set to "Non-invoiced only" (optionally filtered by company); the Time tab inside an individual project with the same filter; or the Time Report with the "Invoiced Time" column added, to compare invoiced against total time.